5CA
5CA CX Management Referral (All Languages)
Job Summary
This role involves leading and managing a contact center team with a focus on leadership, coaching, and queue management. Candidates should have prior experience in operations management and strong people skills, with the ability to work under pressure and adapt to a dynamic environment. The position is remote, requiring a dedicated workspace and specific technical specifications. The company offers a flexible, international, and fast-growing work environment with comprehensive training and tools.
Required Skills
Benefits
Job Description
You are a natural people-person. You get a kick out of building relationships with people from all kinds of backgrounds, and you are deeply empathetic. You thrive when working in a team. You are a great motivator. You help people understand the value of their work and can motivate them to give their best performance. That means you lead by example.
You know who referred you to 5CA: your team will be made up of equally fun and clever colleagues. If you join 5CA, you are not only signing up for a job, you’re joining your friends.
Job requirements:
- You speak English at a near-native level.
- Speaking an additional language, besides English, at a near-native level is a huge plus!
- You are available to work full-time
- Experience as a Team Lead/Operations Manager/Operations Director (depending on the role) in a previous position is a must
- Experienced leadership, coaching, and queue management.
- People management skills.
- Good understanding of contact center metrics.
- Reliability and capacity to prioritize their tasks.
- Able to work under pressure and deal with changes in a dynamic work environment.
- Strong leadership and empathetic skills.
- (Remote positions only) You have a dedicated, quiet work space, located within your own home.
(Remote positions only) minimum PC requirements:
- A minimum internet speed of 10 Mb/s download and 10 Mb/s upload, with Latency <200 ms internationally.
- A minimum of 8 GB RAM
- A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
- An Intel Core i5-8260U or better/similar.
- An AMD 7870 Graphics card or better/similar.
- A smartphone usable for two-factor authentication that runs at least:
- Android 8.0 or newer
- Apple iOS 15.0 or newer
We offer:
- A position at a fast-growing company with ambitious A-level clients.
- A casual, international environment where you’ll work with people from over 40 different nationalities.
- Flexibility; working remotely means being able to work from anywhere in the world.
- No time wasted commuting between home and work.
- Top-notch tools, training, and colleagues.
About us
5CA is a global outsourcing partner providing 100% remote CX and PX, passionate agents, and data-driven insights. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
We’re work from home experts with 23+ years’ experience in gaming, digital services, and beyond. Our diverse global community is full of ardent gamers and digital natives, troubleshooting for brands they love, from home, in their languages.
We’re not just another brand gone remote. We do WFH right, have done it forever, and will do it forever.
As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.
5CA
5CA is a global partner for remote, multilingual CX talent. Level up your CX with passionate experts who care about your brand the way you do.
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