Advisor HR Knowledge

Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

The Role

Our client is a member-driven organization dedicated to shaping better workplaces where both individuals and businesses can thrive. Recognized as a leading authority on the world of work, they serve as a trusted expert, researcher, advocate, and thought leader on the trends and innovations transforming today’s workforce. With a global community of nearly 340,000 members across 180 countries, their impact reaches more than 362 million workers and their families worldwide.

As an HR Knowledge Advisor, you will develop and serve Human Resource professionals by utilizing generalist HR knowledge and expertise to provide resources and guidance in response to members' HR-related questions.

Responsibilities

• Provides information, resources and practical guidance in response to members’ HR-related questions by drawing on knowledge and experience as well as education in human resources and related fields to supplement research tools and conducts customized online research in real-time using the best sources available and providing written documentation to support guidance given.
• Balances multiple priorities by communicating with members using several media -- email and chat, and maintains accountability for accurately and efficiently responding to a sufficient/acceptable number of inquiries each day.
• Monitors changes in federal and state laws and regulations and other current topics in HR so that members can rely upon the Knowledge Center as the best, first, source of HR knowledge. Identifies trends in member interests and in HR practices for planning and resource development purposes as requested.
• Consistent with the client's Guiding Principles, partners with management to plan and implement strategic initiatives in support of the organization’s goals, mission, and vision.
• Other duties as assigned or required

Required Qualifications

• Education
  • High School Diploma or equivalent required
  • Bachelor’s degree in human resources or a related field preferred
• Experience
  • Required:
    • Five years of progressive experience in all areas of human resource management with practical, hands-on HR generalist experience or eight years of progressive professional experience in lieu of a degree.
  • Preferred:
    • Experience as HR practitioner in different industries and environments (e.g., benefits, compensation, union)
    • Experience in domestic and global HR.
    • Demonstrated ability to articulate workplace and HR trends with diverse audiences.
• Knowledge, Skills & Abilities
  • Strong collaboration and team engagement skills.
  • Demonstrated commitment to customer service and an ability to create innovative solutions to meet member needs.
  • Resourceful, diplomatic, and focused on the day-to-day Human Resource practice needs of members.
  • Ability to understand and utilize various systems (Customer Relationship Management, Automatic Call Distributor, Workforce Management, and Quality Assurance).
  • Proficient with Microsoft Office.
  • Excellent internet researching skills.
  • Strong oral and written communication skills.
  • Creative problem-solving and decision-making skills.
  • Highly organized, ability to prioritize and execute tasks independently.
  • Offer valuable input for operational improvements.
  • Ability to work in a team-oriented environment.

Our Recruitment Process

• Recruiter Screening (30 minutes)
• Panel Interview with the Client (1 hour)

We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

What we offer

• Remote, full-time (40h/week). Must be able to work either from 8 AM to 4 PM EST or 12 PM to 8 PM EST.
• No-end-date, independent contractor agreement
• Payment in USD, biweekly or monthly - your choice