Associate General Counsel

Hi there! I’m Brad, General Counsel at Customer.io, and I’m looking for an amazing Associate General Counsel to join our growing legal team and help us build a scalable, business-enabling legal department that keeps pace with our rapid growth. In this role, you’ll be the go-to partner for our product, sales, marketing, and business development teams—providing practical, strategic legal advice and crafting processes that empower us to move quickly while maintaining robust compliance and governance. If you’re passionate about shaping legal frameworks in a fast-paced SaaS environment and thrive on collaborating across functions to solve complex challenges, we’d love to hear from you!

Some things you’ll do

• Lead commercial negotiations end-to-end. You’ll negotiate, draft, and execute a variety of agreements—SaaS contracts, strategic partnerships, procurement deals, and data protection agreements—ensuring our commercial arrangements protect Customer.io’s interests and scale as we grow.
• Advise on product and technology risks. Partner closely with product, engineering, and marketing to surface and mitigate regulatory and legal risks tied to new technologies, especially around data privacy compliance and responsible AI use.
• Own and evolve privacy and security compliance programs. Collaborate with InfoSec to enhance our GDPR, CCPA, and HIPAA compliance efforts—developing policies, leading training sessions, and conducting audits to keep us ahead of evolving requirements.
• Support corporate governance. Help prepare board materials, manage equity-related matters, and maintain corporate records so that our governance practices remain best-in-class.
• Drive M&A and corporate development. Team up with Business Development and the General Counsel to support M&A transactions—from due diligence through integration—helping us identify and mitigate legal risks while moving deals forward efficiently.
• Build operational legal processes. Design and implement templates, playbooks, and workflows that streamline legal operations, reduce bottlenecks, and enable cross-functional teams to close faster without sacrificing compliance.

About you

• You’re business-oriented and collaborative. You love working closely with cross-functional partners—whether it’s product, engineering, marketing, or InfoSec—to deliver legal solutions that unlock growth rather than slow it down.
• You thrive in a fast-paced SaaS environment. You’re energized by rapid iteration and know how to balance legal rigor with practical speed, adapting processes as our business evolves.
• You have a passion for privacy and emerging tech. Navigating GDPR, CCPA, HIPAA, and other data protection frameworks gets you excited, and you enjoy exploring how AI and other technologies intersect with legal and regulatory considerations.
• You’re an operational thinker. Building scalable processes and playbooks comes naturally to you—you see opportunities to streamline workflows, reduce friction, and empower stakeholders across the organization.
• You’re a strong communicator and relationship builder. Whether you’re drafting a complex agreement or walking a cross-functional team through a legal risk assessment, you do it with clarity, empathy, and a collaborative spirit.
• You embrace ownership and proactive problem-solving. You spot gaps before they become issues, establish clear playbooks to prevent escalations, and jump in to resolve critical matters quickly when they arise.

What we’re looking for

• J.D. from an accredited law school and active bar membership in good standing.
• 7+ years of legal experience—including both law firm and in-house roles—preferably in SaaS or other high-growth technology environments.
• Proven track record of leading commercial negotiations and delivering strategic counsel across departments.
• Deep expertise in data privacy and security frameworks, including GDPR, CCPA, and HIPAA, with hands-on experience evolving compliance programs.
• Strong knowledge of emerging technologies, especially AI, and an understanding of the regulatory landscape that surrounds them.
• Demonstrated experience (or strong interest) in M&A transactions and corporate governance responsibilities—from diligence to integration.
• Operational mindset, with a passion for building and scaling legal processes that enable business growth.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,800 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $220,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 30-minute video calls with three potential team members
4. Take Home Assignment + Review Call with two or more potential team members

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].