Wrike
Billing Specialist - Order Management (Remote)
Job Summary
This role involves supporting customer contracts, invoicing, and ensuring compliance with contractual obligations using systems like SFDC, CPQ, Netsuite, and Wrike. The candidate will assist various teams including Sales, Legal, and Customer Support, providing support, validation, and escalation as needed. Qualifications include a bachelor's degree, relevant experience, strong organizational and problem-solving skills, and fluency in English. The position offers opportunities to work in a collaborative environment with comprehensive employee benefits, primarily remote in Bangalore.
Required Skills
Benefits
Job Description
What Is Wrike?
Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.
Role and Responsibilities
- Must be ready to support US working hours; 8:30pm IST to 5:30am IST
- Review, validate, and process customer contracts in CPQ/SFDC system.
- Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled.
- Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.
- Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams.
- Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules.
- Validate or escalate exceptions and customization requests.
- Work in SFDC, CPQ, Netsuite, Wrike, Zendesk.
- Help with system limitations and/or issues.
- Respond to customer queries and cancellation requests.
- Help with customer vendor forms.
- Provide coverage and support to the other members of the billing team when required.
- Other ad-hoc duties as assigned.
Qualification Requirements
- Bachelor’s degree in Business, Finance, Accounting or related
- 1+ years of relevant experience
- Fluent in verbal and written English
- Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc
- Strong organizational skills and self-motivation, ability to work both independently as well as part of a team.
- Great attention to detail and the ability to see the bigger picture at the same time
- Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines.
- Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
- Good understanding of basic legal contract structure and revenue recognition concepts is a plus
Tools you will use
- NetSuite/Oracle
- Salesforce CPQ
- Microsoft Suites (Word & Excel)
- Wrike Management tool
- ZenDesk ticketing system
- RingDNA
Perks of working at Wrike
- 10 days of National and Festival Holidays per year
- 18 days of paid vacation per year
- 14 days of sick leave with a medical certificate per year
- 5 uncertified sick days per year
- Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
- Personal Accident Insurance: Rs 50,00,000
- Term Life Insurance: Rs 50,00,000
- Up to 26 weeks of paid maternity leave for the first two children
- 4 weeks of paid parental leave
- 2 days off for volunteering with nonprofit charities
- Broadband/Internet Reimbursement: INR 1500 per month
- Night shift allowance
- This position is available remote in Bangalore only
Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.
#LI-NS1
Who Is Wrike and Our Culture
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Wrike
Only Wrike's work management platform gives your team full visibility and control over all your tasks and projects. Project management software has never been more collaborative.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.