Little Otter
Care Navigator, BCBA - Fully Remote
Job Summary
This role involves conducting introductory calls with families to facilitate access to child mental health services via a digital platform. Candidates should have at least 2 years of experience working with children and families and hold BCBA certification. The position emphasizes providing empathetic support, coordinating care, and assisting families with scheduling and navigating services. It offers a remote working environment, flexible benefits, and opportunities for collaboration within a multidisciplinary team focused on early childhood mental health.
Required Skills
Benefits
Job Description
Welcome to Little Otter!
Little Otter’s mission is to bring expert care for children’s mental health to every home through expert, evidence based therapy and psychiatry delivered in a digital platform. With both everyday wellness tools and our award-winning online child therapy app, we’ve empowered hundreds of thousands of clients across the country in the healthcare and insurance landscape.
About The Role
Reporting to the Clinical Scheduling Operations Manager, we are looking for BCBAs seeking a mission-driven and remote work environment to join our Care Navigation Team! Reporting to the Clinical Scheduling Operations Manager, we are looking for BCBAs seeking a mission-driven and remote work environment to join our Care Navigation Team! Using clinical engagement skills, this role will conduct introductory Kickoff Calls with incoming Little Otter families to welcome them to our platform, identify specific needs, schedule, and connect them with Little Otter services.
Responsibilities:
- Assist families in selecting the appropriate provider based on availability, clinical needs, and preferences while scheduling initial sessions.
- Assist families as they navigate all non-clinical aspects of care through the Little Otter platform and care system, including scheduling, and other care-related questions.
- Create a warm and supportive first impression during the Kickoff call by answering questions, addressing concerns, and clearly outlining the care process, available services, and next steps to ensure families understand what to expect.
- Reinforce the importance of connecting families into care quickly by scheduling care sessions.
- Gather insights from Kickoff calls and share feedback with internal teams to improve workflows, scripts, and the overall family experience.
- Provide administrative support to families by managing scheduling and rescheduling of services while serving as an integral part of the care team to ensure seamless coordination and communication.
- Facilitating collaborative care and providing support to the clinical team.
- Ensure all scheduling interactions are properly documented and follow up with families as needed to confirm appointments.
About You:
- Board Certified Behavior Analyst (BCBA)
- At least 2 years of experience working with children and families
- Experience and confidence in using electronic medical records & technology systems
Skills:
- Model empathetic support and feedback when you work with parents & caregivers
- Comfortable with technology and want to improve the way that tech can empower families and providers
- Comfortable delivering email-based, chat-based and/or video-based support to families
- Excited to partner with software engineers and a coordinated care team to provide high-quality care to families
- Believe strongly in multi-disciplinary care and measurement-based methods
- Interested in learning and collaborating with the best early childhood mental health professionals in the country
- Self-directed and feel comfortable in a startup environment that is changing and growing quickly
- Excited to solve problems and take charge in connecting families into quality mental health care on a digital platform
Schedule: 10AM - 6PM EST, Monday- Friday
Compensation:
- $60,000 Annual Salary
Total Rewards:
- 100% remote work in the US (Central Time Zone preferred)
- Premium healthcare insurance with coverage
- A Flexible Time Off Policy (take what you need)
- 12 Company Holidays and a company close-down for the last week of December
- Continuing Education and License Reimbursement
- Company issued laptop and one time home office stipend
- Malpractice insurance coverage
- Life insurance, Long term, short term disability insurance
- New Parent leave
- A supportive and inclusive environment that values our clinicians!
Research suggests that women and people of color often believe that they need to meet 100% of job qualifications in order to apply. We encourage you to apply even if you don’t! Little Otter is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity and expression, disability, veteran status or any other basis protected by federal, state or local law.
Please be alert for potential recruitment fraud. All correspondence will come from email addresses with [email protected] and not from public email addresses such as Gmail. If you are unsure about legitimacy, please confirm open roles through viewing them in www.littleotterhealth.com/open-roles. Little Otter will never ask you to pay money, provide banking information or download anything.
Little Otter
Little Otter provides virtual mental health care services for every family and every family member. Care tailored to your needs, no matter what your family looks like.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.