Degreed
Client Success Director
Job Summary
The role of Client Success Director at Degreed involves managing strategic global accounts, aligning platform capabilities with client business goals, and driving adoption and growth through data-informed success plans. The candidate will serve as a trusted advisor to senior executives, fostering long-term relationships, and identifying expansion opportunities. Strong strategic, consultative, and cross-functional collaboration skills are essential, with fluency in French required. The position emphasizes workforce transformation, client retention, and contributing to Degreed's mission of lifelong learning and upskilling.
Required Skills
Benefits
Job Description
Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals.
For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success.
We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.
Join us in shaping the future of learning and workforce development!
As a Client Success Director, you will lead strategic relationships with Degreed’s most valuable global clients. This is a high-impact, consultative role, not a traditional Customer Success position. Your focus will be on enabling long-term success, connecting Degreed’s platform and services to client business objectives, and delivering measurable workforce outcomes.
You’ll serve as a trusted advisor to senior executives, building tailored success plans and collaborating cross-functionally with Sales, Product, Marketing, and Services. This role is central to driving adoption, expansion, and transformation for large enterprise organizations investing in skills-based talent strategies.
Key Skills
- Fluency in French (written and spoken) is required for this role.
- Ability to map client goals to actionable strategies that maximize Degreed’s value and deliver measurable business impact.
- Proven experience managing and growing executive relationships across complex, global organizations.
- Deep consultative and strategic thinking skills, with the ability to turn insight into action.
- Skilled in cross-functional collaboration with Sales, Product, Marketing, and Services.
- Adept at using data to influence decision-making and evolve success strategies.
- Ability to navigate ambiguity, anticipate client needs, and adjust plans responsively.
Key Responsibilities
- Own relationships with Degreed’s top strategic accounts, aligning platform capabilities to client business priorities.
- Develop and execute data-informed success plans that drive adoption, retention, and workforce transformation.
- Partner with Sales to identify expansion opportunities and deliver insights that support renewals and growth.
- Lead executive-level engagements, sharing progress, strategic recommendations, and ROI-driven narratives.
- Monitor platform usage and engagement to proactively address risks and optimize client outcomes.
- Champion the voice of the customer internally to influence product innovation and enhance client experience.
Compensation
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.
Benefits
We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
View the full details here: https://px.sequoia.com/globalcompanybenefits
At Degreed, We Value
🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.
📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.
🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.
By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.
Work Environment & Physical Demands
Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.
For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.
We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.
Additional Information
Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.
💡 Accessibility & Accommodations – We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.
🔍 Fair Hiring Practices – In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.
📄 E-Verify Participation – Degreed participates in the E-Verify employment verification program.
Global Data Privacy Notice for Job Candidates & Applicants
If you’re applying from specific regions, your personal data may be processed in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
To understand how we handle applicant data, please review our Global Data Privacy Notice and related policies:
By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.
Fraudulent Recruitment Warning 🚨
Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.
Degreed will never:
- ❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.
- ❌ Request sensitive personal or financial information in unsolicited communications.
- ❌ Offer jobs requiring upfront payments or promising unrealistic returns.
✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.
If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.
Degreed
It's time to rethink learning. Degreed is your upskilling platform partner with end-to-end learning, targeted skill-building, and real-time data.
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