Client Support & Admin Assistant

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client

You’ll be supporting a U.S.-based CPA who runs a boutique tax and bookkeeping firm focused on serving small business owners and professionals—many of whom are Russian-speaking. She’s a licensed CPA with over a decade of experience and multiple credentials in tax planning. Her work is fast-paced, detail-oriented, and high-trust—especially during U.S. tax season.

As her right hand, you’ll help manage inbound client communication, organize internal systems, and keep tasks moving behind the scenes. You’ll be treated like a true teammate and expected to be proactive, organized, and confident on the phone. This is a long-term opportunity with room to grow—especially if you love systems, communication, and supporting a business that values excellence.

Responsibilities:

Client Communication

• Answer 1–10 inbound calls per shift via GoHighLevel and respond to client text messages and inquiries.

• Speak clearly and confidently in English—serving as the first impression for potential clients.

• Route leads and messages to the appropriate team members and follow up as needed.

• Provide friendly, professional, and timely support to ensure a seamless client experience.

Administrative Support

• Maintain and update client records in the CRM.

• Draft, schedule, and send follow-up emails and discovery call invites.

• Help prepare scopes of work and documentation for new clients.

Project & Task Management

• Set up and maintain task templates and workflows in Asana using provided training materials.

• Monitor weekly priorities and help keep internal systems organized.

Light Bookkeeping Support

• Assist with basic data entry, account updates, and light bookkeeping tasks (training provided).

• Coordinate with the bookkeeping team when tasks are ready to be delegated.

Requirements:

• Excellent spoken and written English—confident, professional, and easy to understand on the phone.

• At least 3 years of experience in a remote admin, executive assistant, or client support role.

• Comfortable handling inbound calls, texts, and emails using a CRM (experience with GoHighLevel is a plus).

• Strong organizational skills and the ability to manage tasks, follow up proactively, and keep systems tidy.

• Confident using tools like Outlook, Google Drive, and task/project management software (Asana experience is a plus).

• Self-motivated, reliable, and proactive about asking for direction or clarification when needed.

• Comfortable working U.S. business hours (10 AM – 6 PM CST) / graveyard shift in PH.

• Bonus: Familiarity with basic bookkeeping or a strong interest in learning.

Compensation & Benefits (to be provided by Offshore Launch):

• $800 to $1,150 depending on experience
• $500 bonus at 90-days
• 13th month pay
• Comprehensive HMO policy, including dependents
• Annual continuing education budget to support professional development
• Start date: immediate