Commercial Contract Manager

See yourself at Twilio

Join the team as Twilio’s next Commercial Contracts Manager.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

We are looking for a Commercial Contracts Manager to join our Procurement & Real Estate Legal function, supporting the Global Procurement organization across all categories of spend (technology, professional/consulting services, extended workforce/HR, travel/meetings/events). In this role, you will be a member of our Procurement Legal function, which currently consists of four legal professionals. You will directly support Twilio’s Global Procurement team by reviewing and vetting requests for legal support on all commercial contracts-related matters and advancing those requests to deal closure.

Responsibilities

In this role, you’ll:

• Advise, draft and negotiate a variety of: (a) technology contracts, including software-as-a-service (SaaS) agreements, IT services agreements and software licenses; (b) professional services, consulting services and business process outsourcing contracts; (c) commercial agreements, including supply/purchase contracts, services agreements and non-disclosure agreements; and (d) data contracts, including hosting agreements, data processing agreements, data security agreements, etc.
• Independently negotiate MSAs, SOWs and NDAs on Twilio’s template and vendor’s template
• Draft and negotiate non-standard contractual terms and language from scratch into MSAs and SOWs
• Be an operational expert on Twilio’s Global Procurement contracting processes
• Serve as a point of contact to provide commercial contracts-related education and process guidance to your Global Procurement clients
• Contribute to your knowledge and learnings from novel situations to the Global Procurement Playbook
• Provide support on a variety of ad-hoc operational projects and tasks
• Develop, assist and provide training and enablement resources to Global Procurement clients

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A bachelor’s degree
• 7+ years of experience as a Contracts Manager, Contracts Specialist, or Contracts Paralegal, which includes exposure and proficiency drafting and negotiating MSAs, SOWs and NDAs across various categories of spend
• Experience using commercial contracting tools, including Agiloft CLM, Ironclad CLM, Microsoft Office Suite, Google Suite, Oracle ERP, ServiceNow, OneTrust, DocuSign, and Adobe Acrobat Pro
• Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
• Be a process-minded and oriented professional
• Ability to work in a fast-paced and ever-changing environment with minimal supervision

Desired:

• Experience supporting the contracting process for a Global Procurement organization (or sales organization) at a high growth technology company
• Experience creating and managing process documentation and policies
• Privacy certification (e.g., CIPP/US, CIPM, etc.)
• Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done

Location

This role will be remote - US.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $104,300 - $130,300.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $110,400 - $137,900.
• Based in the San Francisco Bay area, California: $122,600 - $153,200.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until April 10, 2025 but may change based on business needs.