Commercial Insurance Quality Control Manager (Remote First)

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

✅Deloitte’s Technology Fast 50 (2023, 2024)

✅Deloitte’s Technology Fast 500 (2024)

✅Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

Our Quality Control Manager is key to Zensurance’s success and responsible for identifying, planning, creating, implementing quality initiatives, sales audits and process reengineering in all areas of broking. This role requires a strong focus on data analytics to provide recommendations and solutions to our broking teams which improve compliance and efficiency.

Working within the Quality Control team, the Quality Control Manager will collaborate with multiple stakeholders within the Sales and Underwriting Teams to utilize data to identify improvement areas and learning opportunities, formulate solutions to address performance gaps, orchestrate resources to elevate always-on team learning and performance, measure the progress of improvement initiatives, and provide timely reports to our Leadership Team.

Reporting to the Team Lead of Quality Control, the Quality Control Manager will contribute their subject matter expertise to the maintenance, improvement and enforcement of audit standards applied throughout our broking team.

• Collaborate with Practice Leaders and Team Leads to ensure audit and quality processes are followed and consistent with company quality standards across our broking teams.
• Formulate and review leadership audit results dashboards to be presented to the Senior Leadership Team and Practice Leaders.
• Create and revise the audit process as new processes or tools are rolled out.
• Identify common errors and gaps in the audit results and develop tip sheets and resources to elevate awareness and broker learning across the Sales department.
• Assist in identifying performance problem areas and recommending various training methods and development to improve performance.
• Prepare sales tips to reinforce learnings.
• Manage and review audit selections with leaders, and perform audits for unbiased audit ratings.
• Manage audit calibration to reduce audit bias.
• Create, update, and manage the broker audit acknowledgment and dispute processes.
• Collaborate with Sales teams and attend monthly team meetings to support feedback sessions and training initiatives to support operational excellence.
• Work closely with cross functional teams such as Product Management, Underwriting and Finance to support process updates, corrections, feedback, training and communication.
• Participate in monthly team meetings to support continuous feedback, learning, and provide additional tools to support operational excellence.
• Develop training materials and work alongside the leadership team to roll out learning sessions.
• Other duties as assigned.

• RIBO license.
• 3+ years of related Quality Control experience within the Insurance industry (preferably commercial experience).
• Experience in conducting audits.
• Experience in developing training materials, creating resource tools and process documentation.
• Quality assurance analytical skills.
• Ability to independently manage multiple projects simultaneously.
• Ability to communicate with multiple stakeholders efficiently.
• CAIB/CIP designation is an asset.

Join Our Sales Team - Empowering Businesses, Building Careers

At Zensurance, we believe sales is about building relationships, providing value, and growing together. Here's what makes our team special:

✔ We Fuel Your Growth

We invest in your learning with a broad training schedule in your first three months. We have an open feedback culture and provide constant goal setting to help you advance your career.

✔ A Culture of Support & Innovation

You'll have the software and technology to manage client interactions, including our in-house Broker Management System (BMS). We give you the tools you need to succeed.

✔ Delivering Value to Canadian Businesses

You'll empower Canadian small businesses with a simple approach to insurance. We work with over 50 providers, using our technology to quickly compare quotes. You'll provide expert advice, ensuring clients get the best coverage and price, with in-house claims support.

✔ Leaders Who Support Your Success

Our sales leaders mentor and guide you, offering regular one-on-one meetings and daily team support.

✔ Clear Career Growth

Our well-defined growth tracks show you what's needed to take your career to the next level, aligning with your skills and ambitions.

Benefits & Perks at Zensurance:

At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.

If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you!

💻 Work Your Way

• Remote-first setup for added flexibility

• Home office allowance to create a comfortable workspace

• Top-tier tech: "Office in a box" with all necessary tech equipment

• Half days before public holidays: Enjoy half days before long weekends

❤️ Your Health, Your Way

• Flexible health and dental plans for families, including mental health support

• Health & personal spending accounts to invest in wellness your way

• Parental leave top-up, because family comes first

🚀 Investing in Your Growth

• Education assistance reimbursement for courses, conferences, books, and memberships

• Opportunities to learn from industry experts and grow your career

🤝 Staying Connected

• Weekly Friday huddles to share updates and connect across teams

• Virtual & in-person team-building events to strengthen our culture

We’re building something special. Come be a part of it!

Who We Are:

Business is hard work, but insurance doesn’t have to be!

We empower business owners with simple, tech-driven insurance solutions through our online platform.

Our success is fueled by our team-oriented culture and four core values:

DELIVER – We set ambitious goals and achieve them.

INCLUDE– We foster an open and safe space for all.

INTEGRITY–We do what’s right.

INVENT– We create straightforward, innovative solutions.

AI Tools and Your Interview:

We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.

Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.

Diversity & Inclusion:

Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.

Thank You!

We review every application with care to find the best fit for our team.

While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!