Commercial Renewals Broker Specialist - Subject Matter Expert (Remote First)

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

✅Deloitte’s Technology Fast 50 (2023, 2024)

✅Deloitte’s Technology Fast 500 (2024)

✅Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

At Zensurance, we pride ourselves on the seamless customer experience we strive to deliver daily. We are looking for a driven Renewals Specialist to join our growing Renewals team. This is a fantastic opportunity to mentor junior commercial brokers, and work with multiple teams across our Renewals team to drive success.

Reporting to the Practice Leader, Renewals, you will be responsible for working with our existing clients to facilitate the renewal of their policies and retaining their business. You will work with various teams with both complex accounts and higher volumes of renewals. You will also be expected to assist in some leadership tasks such as training, product or process improvements, and key team initiatives.

We are boldly going where no insurance broker has gone before!

• Assess renewal clients' needs, including needs analysis, risk consultation, and coverage recommendations.
• Carefully review all accounts policy data for accuracy.
• Manage multiple clients and answer all customer queries regarding additional or existing insurance policies in a timely manner.
• Maintain effective communication with clients to fully understand their insurance requirements and make recommendations accordingly.
• Take on full lead volume and hit individual target expectations while supporting the overall team to achieve team targets.
• Work across multiple renewal teams to own and assist renewals in various departments.
• Act as one of the primary points of contact within the renewal team to assist junior team members with inquiries and questions.
• Be a key resource for the team for insurance coverage questions and assist the team with larger and more complex files.
• Be responsible for maintaining insurance and insurer relationships.
• Negotiate with insurers on coverage and represent direct team members as product and market experts.
• Assist in leading renewal market relationships, including regular meetings, partnering with new business leaders to find new markets to fill gaps, and sharing market updates and information across the renewal squads
• Other duties as assigned.

• RIBO license required.
• 7+ years of commercial broking experience.
• Subject matter expertise in CGL insurance, and confident knowledge in commercial property, E&O & Med/Mal coverages
• CAIB/CIP/CRM is an asset.
• Passion for sales and customer support.
• Persistence and agility to meet set targets.
• Able to communicate complicated concepts and break them down into simpler terms.
• Attention for detail and demonstrated flexibility in managing multiple clients at a time.

Join Our Sales Team - Empowering Businesses, Building Careers

At Zensurance, we believe sales is about building relationships, providing value, and growing together. Here's what makes our team special:

✔ We Fuel Your Growth

We invest in your learning with a broad training schedule in your first three months. We have an open feedback culture and provide constant goal setting to help you advance your career.

✔ A Culture of Support & Innovation

You'll have the software and technology to manage client interactions, including our in-house Broker Management System (BMS). We give you the tools you need to succeed.

✔ Delivering Value to Canadian Businesses

You'll empower Canadian small businesses with a simple approach to insurance. We work with over 50 providers, using our technology to quickly compare quotes. You'll provide expert advice, ensuring clients get the best coverage and price, with in-house claims support.

✔ Leaders Who Support Your Success

Our sales leaders mentor and guide you, offering regular one-on-one meetings and daily team support.

✔ Clear Career Growth

Our well-defined growth tracks show you what's needed to take your career to the next level, aligning with your skills and ambitions.

Benefits & Perks at Zensurance:

At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.

If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you!

💻 Work Your Way

• Remote-first setup for added flexibility

• Home office allowance to create a comfortable workspace

• Top-tier tech: "Office in a box" with all necessary tech equipment

• Half days before public holidays: Enjoy half days before long weekends

❤️ Your Health, Your Way

• Flexible health and dental plans for families, including mental health support

• Health & personal spending accounts to invest in wellness your way

• Parental leave top-up, because family comes first

🚀 Investing in Your Growth

• Education assistance reimbursement for courses, conferences, books, and memberships

• Opportunities to learn from industry experts and grow your career

🤝 Staying Connected

• Weekly Friday huddles to share updates and connect across teams

• Virtual & in-person team-building events to strengthen our culture

We’re building something special. Come be a part of it!

Who We Are:

Business is hard work, but insurance doesn’t have to be!

We empower business owners with simple, tech-driven insurance solutions through our online platform.

Our success is fueled by our team-oriented culture and four core values:

DELIVER – We set ambitious goals and achieve them.

INCLUDE– We foster an open and safe space for all.

INTEGRITY–We do what’s right.

INVENT– We create straightforward, innovative solutions.

AI Tools and Your Interview:

We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.

Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.

Diversity & Inclusion:

Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.

Thank You!

We review every application with care to find the best fit for our team.

While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!