Grow Therapy
Credits Balance (Overpayments) Lead
Job Summary
The Credits Lead at Grow Therapy is responsible for reviewing healthcare claim overpayments focusing on accuracy and compliance. They will develop strategies to improve operational KPIs and analyze data to resolve large issues impacting performance. The role involves organizational design, hiring planning, and leading special projects to enhance efficiency. Candidates should have experience with revenue cycle management and a strong understanding of key performance indicators in healthcare operations.
Required Skills
Benefits
Job Description
About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
What You’ll Be Doing:
The Credits Lead will be responsible for reviewing healthcare claim overpayments with a focus on accuracy, compliance, and resolving financial discrepancies. We are looking for a Credits Lead to help us establish the Commercial and Government Overpayments vertical of Grow Therapy, and who will work on overpayment validation projects with the RCM Team. You’ll be part of a remote-friendly team reporting directly to the Insurance Operations Department. Your responsibilities will include:
- Own multiple RCM operational functions and be responsible for driving performance based on key KPIs
- Develop and execute strategies to make significant gains against KPIs you’re responsible for
- Perform root cause analysis leveraging data on large issues that are inhibiting operational performance and develop recommendations to resolve
- Own organizational design for your team, develop a hiring plan based on anticipated growth and determine which roles are most critical to hire when
- Lead select special projects related to improving processes to increase efficiency and team outcomes
- Work cross-functionally with several internal teams to validate our overpayments strategy and design new workflows to support the Team’s development
The salary range for this position is $95,000 - $106,000 USD.
You’ll Be a Good Fit If:
- Experience: 3+ years of experience directly working on overpayments for a Healthcare Organization. Preferred if experience is with Revenue Cycle Management and within the behavioral healthcare space.
- Operational Performance: Deep understanding of the most important KPIs and ability to pull all available levers to improve performance most effectively.
- Problem-Solving: Able to see the biggest pain points that are hindering operational performance and come up with corresponding solutions.
- Agile: You thrive in a fast-paced, unpredictable environment, and you’re able to pivot as new priorities emerge.
- Team Player: You’re collaborative by nature, relish in camaraderie and group wins, and are looked to by your colleagues as a steadfast partner and source of encouragement
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.
Please see the independent bias audit report covering our use of Covey here.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours
- Flexible Time Off
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Wellness Stipend
- In-office meals and snacks
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey is here.
By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process.
We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact [email protected] you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact [email protected]. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.
Grow Therapy
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