Customer Account Manager - Enterprise (Remote)

At HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire, and upskill amazing technical talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market. At HackerRank, we are passionate about our mission to "Change the world to value skills over pedigree”. This position is full-time and remote in the United States.

About the role:
We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships. This position is Full-Time and Remote within the US.

In this role, you will be instrumental in shaping HackerRank's vision of prioritizing "skills over pedigree" in developer hiring and career growth. Your contributions will encompass optimizing customers' utilization of HackerRank in their hiring processes. Collaborating seamlessly with colleagues, you will elevate our strategic partnerships with customers and be responsible for all renewal, expansion, and revenue.

What you will do:

• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats
• Formulate and execute Book of Business (BoB) strategies that prioritize customer adoption, engagement, and measurable value realization alongside growth objectives.
• Create and implement tailored Account Strategies to drive customer outcomes, align with business goals, and ensure long-term retention.
• Strategically guide customers through their journey, ensuring they derive continuous value from HackerRank and achieve their hiring and talent development goals.
• Lead internal and customer teams as the captain to remove roadblocks and accelerate adoption.
• Drive proactive customer engagement, ensuring the right cadences, check-ins, and QBRs happen to reinforce long-term partnership & success.
• Build and strengthen relationships with executive sponsors, champions, and key stakeholders to embed HackerRank as a critical part of their hiring and workforce strategy.
• Monitor customer health, adoption trends, and engagement levels, ensuring the pipeline for expansion aligns with customer needs and strategic priorities.
• Ensure seamless renewals and expansions by reinforcing success early and often, helping customers see the long-term value of HackerRank before renewal discussions begin.
• Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion.
• Maintain accurate forecasts and pipeline visibility, focusing not just on deal execution but also on customer health and expansion readiness.

You will thrive in this role if you:

• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals
• Believe in long-term partnerships and being the trusted advisor for your customers.
• Enjoy owning the customer relationship and captaining an extended team

What you will also bring :

• 8+ years of Account Management and/or SaaS platform sales experience
• Experience working with Fortune 500 Companies
• Grit – You have the perseverance and resilience to navigate challenges, stay persistent in solving customer problems, and push forward to deliver meaningful outcomes.
• Curious – You constantly seek to understand your customers’ goals, challenges, and industry trends, asking insightful questions that uncover opportunities.
• Relationship-Oriented – You build deep, meaningful connections with customers, acting as a trusted partner who is invested in their long-term success.
• Strong Communicator – You can articulate complex ideas clearly, tailor messaging to different audiences, and engage effectively with both customers and internal teams.
• Expert – You develop a deep understanding of HackerRank’s platform, industry best practices, and customer use cases to provide high-value strategic guidance.
• Organized – You manage multiple accounts, track key milestones, and maintain up-to-date reporting, ensuring customers receive proactive, structured engagement.
• Collaborative – You work seamlessly across teams, bringing together Customer Success, Product, and Sales to ensure customer needs are met.
• Successful – You are results-driven, focused on customer outcomes, and take pride in achieving high retention, adoption, and expansion metrics.

Bonus skills:

• Experience selling HR Tech is a plus

Benefits & Perks:

We have a full package of competitive benefits and perks which include:

• One-time home office set up stipend
• Monthly Remote Work Enablement Stipend
• Professional Development Reimbursement
• Wellbeing Benefits (Headspace, Cleo, etc)
• Flexible paid time off, paid leave for new parents, and flexible work hours
• Employee stock options, flexible work hours, and time off

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,800+ companies across industries and 18M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

We offer a comprehensive total rewards package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.

Total compensation and benefits consist of salary, quarterly performance incentives, equity (stock options), medical, dental, vision, life insurance, travel insurance, monthly work from home stipend, learning and development reimbursements, flexible remote first work culture, 401(K), flexible time off, generous parental leave and more. Under our flexible paid time off policy, you’ll decide how much time you need based on your own personal circumstances.

This sales role is eligible for incentive based pay. Annual total potential earnings, including base salary and incentive based pay, is $170,000 to $210,000, based on quota attainment. Exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. Base Salary range does not include other compensation components, commission (for sales related roles), bonuses, or benefits that you may be eligible for. Salary may be adjusted based on business needs.

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