Customer Engagement Manager (based in Romania)

ABOUT US

Sand Technologies is a global leader in digital transformation, empowering leading organisations and governments worldwide to achieve their digital aspirations.

We offer a comprehensive suite of services, including enterprise AI solutions, data science, software engineering, and IoT, delivered from our centres in the Americas, Europe, and Africa.

Our training programmes, in partnership with organisations like the Mastercard Foundation, Amazon Web Services, Holberton, and ALX cultivate the next generation of agile digital leaders.

Through recent strategic acquisitions, Sand Technologies has further strengthened its capabilities in advanced analytics and intelligent software development, enhancing our ability to solve our clients' most pressing challenges across telecom, utilities, healthcare, and insurance industries.

We believe in harnessing technology to deliver real impact and value, helping organisations bridge the gap between their current reality and digital future.

KEY RESPONSIBILITIES

The Customer Engagement Manager is responsible for leading and managing the delivery of IT/software projects, ensuring that they are completed on time, within budget, and to the highest standards of quality. The ideal candidate will have a proven track record of delivering both simple and complex projects, as well as experience working at both tactical and strategic levels. A technical background and experience with customer-facing roles are essential.

Responsibilities:

• Lead and manage the delivery of IT/software projects from inception to completion;
• Develop and execute project plans, including timelines, budgets, and resource allocation;
• Manage project teams and stakeholders, ensuring that everyone is aligned on project goals and expectations;
• Identify and mitigate project risks and issues;
• Track project progress and report on status to stakeholders;
• Ensure that projects are completed on time, within budget, and to the highest standards of quality;
• Provide technical guidance and support to project teams;
• Represent the IT/software development department to customers and stakeholders;
• Develop and maintain relationships with customers and partners.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field;
• 7+ years of experience in IT/software project management;
• Experience delivering both simple and complex projects;
• Experience working at both tactical and strategic levels;
• Technical background in IT/software development;
• several years of experience in customer-facing roles;
• Strong leadership, communication, and interpersonal skills;
• Ability to work independently and as part of a team;
• Ability to manage multiple projects simultaneously;
• Ability to meet deadlines and deliver results under pressure.

Would you like to join us as we work hard, have fun and make history?