Customer Onboarding Manager

About the Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Summary:

As a Customer Onboarding Manager you are accountable for onboarding and training staff members at Ambient communities. You will guide staff to quickly understand and utilize Ambient’s core features and value proposition, ensuring they have a positive and successful initial experience with Ambient’s products and services. To be successful in this role you will need to collaborate with Ambient’s Implementation team ensuring each new community is set up for success prior to onboarding.

Main Duties & Responsibilities:

• Training preparation: Set proper expectations with property staff for onboarding and ensure necessary training materials are created.
• Onboarding and training: Deliver engaging and effective training sessions relevant to each staff role, either in-person or virtual, using various methods to cater to different learning styles.
• Product engagement: Ensure property staff are engaged and utilizing the Ambient product during the onboarding period.
• Continuous improvement: Track and review staff engagement metrics to identify opportunities and improve the training experience.
• Collect feedback: Share insights and feedback from property staff with relevant teams to drive product improvements and innovation.

Key Success Characteristics:

• Communication skills: Excellent written and verbal communication skills to effectively interact with property staff and cross-functional teams.
• Relationship building: Ability to build rapport quickly with property staff through empathy, respect, and active listening, fostering trust and partnership.
• Organizational skills: Ability to manage multiple projects simultaneously and prioritize tasks effectively with a strong attention to detail.
• Product literacy: Knowledge of the Ambient Home app, manager dashboard, hardware, and troubleshooting tactics necessary to communicate effectively with property staff.

Required Qualifications:

• 2+ years of experience in customer onboarding, technical training, implementation, or customer success—ideally within the high-tech, SaaS, or consumer electronics industries.
• Experience delivering both in-person and virtual training sessions.
• Strong technical aptitude and comfort learning new software and hardware platforms.
• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
• Experience working with property management teams or in the multifamily housing industry is a plus.

Working Conditions & Requirements:

• Consistent and reliable attendance is essential.
• Ability to sit or stand at a desk for an 8-hour shift, perform computer-based work, and participate in virtual meetings.
• Quiet work environment with minimal background noise or interruptions.
• Internet access with minimum download speeds of 100 Mbps.
• Willingness to travel up to 25% for onsite training and onboarding (via car, air, or other means).

Please note: Ambient, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.

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Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.