Customer Service Representative

Remote Customer Support Representative (Strong Typing Skills)

• We provide the equipment! You must have High Speed internet with a minimum of 25 Mbps/sec upload and 25 Mbps/sec download.

Job Duties:

• Answer incoming customer inquiries

• Document a customer’s conversation during a call (Dictation)

• Engage with clients in a friendly and professional manner while actively listening to their concerns

• Offer support and information to customers in accordance with the company's policies and call guidelines.

• Other duties as requested

Job Qualifications:

• You have a High School diploma or GED

• Excellent typing skills (Min. 40 WPM)

• You know how to juggle multiple tasks at the same time

• You have good listening skills and professional phone etiquette

• Ability to read and follow instructions for specific customer resolution tasks

• Basic knowledge working with computers in a work environment

We provide Medical, Dental, and Vision.