dbt Labs
Customer Solutions Architect, Australia
Job Summary
This role involves managing a portfolio of commercial or enterprise customers to maximize their value from dbt Cloud through technical guidance, demonstrations, and relationship building. The candidate will monitor account health, promote product adoption, and collaborate with sales and technical teams to support customer retention and expansion. A strong technical background in data architecture, SQL, and data infrastructure is essential, along with excellent communication skills for engaging stakeholders. The position requires the ability to operate in a fast-paced environment, a willingness to travel, and a focus on customer satisfaction to help drive renewal and growth.
Required Skills
Benefits
Job Description
About Us
dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.
As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:
Location: Remote in Australia
About the Role
Your role as a Customer Success Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.
Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early Customer Solutions Architect team as we continue to build out our processes and playbooks. This person must be based in Australia and will work with APAC commercial and enterprise customers.
What You'll Do
- Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
- Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
- Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
- Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
- Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
- Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
- Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content
What You'll Need
- 3+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
- A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
- High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
- Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
- Desire to be part of a team, both as an active member of the Customer Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
- Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required
What Will Make You Stand Out
- Bonus points for dbt certification, prior dbt experience will be very helpful in this role
- Basic python competency and advanced SQL knowledge
- Have experience with ancillary tools, managing data infrastructure, APIs, etc
Remote Hiring Process
- Interview with Talent Acquisition Partner
- Interview with Hiring Manager
- Technical Screen
- Team Interviews with a role-play
Benefits
- Unlimited vacation time with a culture that actively encourages time off
- Healthcare: A monthly allowance is included in your paycheck to support purchasing health coverage or other supplemental benefits — no reimbursement required
- Superannuation: Employer contributions made to your super fund in accordance with Australian requirements
- Generous paid parental leave
- Flexible monthly stipends for:
- Health & wellness
- Home office setup
- Cellphone & internet
- Learning and development
- Office space
- And more
Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.
dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.
dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.
dbt Labs
dbt Labs makes data transformation easy for modern data teams. Build, test, and document reliable analytics in the cloud with dbt Labs..
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