FlexHired LogoFlexHired
Logo of Pulley

Pulley

Customer Success Manager

Job Summary

This role involves building and maintaining strategic relationships with executives and key stakeholders in mid-market customer accounts, acting as a trusted advisor to support their growth. The candidate is expected to analyze customer data, identify trends, and promote product adoption to achieve business outcomes. Responsibilities include conducting product training, managing customer feedback, and collaborating with cross-functional teams to meet customer and company needs. The position requires strong communication skills, stakeholder management experience, and a solutions-oriented mindset, within a remote-first environment with comprehensive benefits.

Required Skills

Problem Solving
Data Analysis
Relationship Building
Technical Communication
Cross-functional Collaboration
Account Management
Empathy
Stakeholder Management
Customer Success
Financial Systems
Product Training
Equity Structures

Benefits

Health Insurance
401(k) Match
Unlimited PTO

Job Description

Customer Success Manager, Mid-Market

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 3000 customers including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch. Our trajectory is fueled by top investors like Founder's Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

🌟 Who We're Looking For

We are looking for a Customer Success Manager at Pulley. You're someone who thrives in a fast-paced startup environment and genuinely cares about founder and executive success. You're someone who combines analytical thinking with exceptional relationship-building skills, can navigate complex stakeholder dynamics with ease, and naturally approaches challenges with curiosity and a problem-solving mindset. The ideal candidate is naturally proactive, excels at translating technical concepts into business value, and shares our passion for empowering founders to build great companies.

🛠 Responsibilities

  • Build and maintain strategic relationships with executives and key stakeholders across your mid-market customer portfolio, serving as their trusted advisor throughout their growth journey
  • Serve as a trusted partner by analyzing customer data, identifying trends, and implementing proven frameworks to drive deeper Pulley adoption and measurable business outcomes
  • Proactively identify and mitigate customer risks using data-driven insights while owning retention strategies and resolution of complex customer challenges
  • Gather customer feedback to help inform Pulley’s R&D efforts to guide future roadmap initiatives
  • Conduct comprehensive product training sessions and follow-up engagements to ensure customer success, knowledge retention, and achievement of defined objectives
  • Partner with cross functional Pulley teams to deliver current, or envision future services or solutions to meet the ever changing needs of founders
  • Lead team initiatives or projects to continually uplevel the team or department

🙌 Qualifications

  • 5+ years of customer success or account management experience in start up / SaaS environments
  • Proven ability to build stakeholder buy in at multiple levels within an organization and manage complex stakeholder relationships
  • Exceptional written and verbal communication skills with demonstrated ability to present to executives, resolve conflicts, and facilitate effective cross-functional collaboration
  • Experience delivering customer training, conducting group sessions, and maintaining follow-through on customer commitments and deadlines
  • Solutions-oriented mindset with proven track record of driving change with accounts
  • Ability to apply empathy and tact when working with customer issues under pressure
  • Passionate about delivering a positive customer experience
  • Deep curiosity and aptitude for quickly mastering complex topics including financial systems, equity structures, and technical product features

💚 Benefits

We are a remote-first team with an office in San Francisco. We do a team offsite to meet in person.

US-Based Benefits:

  • Health insurance
  • Unlimited PTO
  • 401(k) Match

Our Culture

TL&DR - Pulley is a unique fit, tailored for those who align with our values and culture. We are looking for people who are excited about building a great company, not just working in a high-growth startup. In addition to function-specific skills, here are some traits that enable our team members to thrive:

  • First Principles Thinking. We believe in breaking down problems into their most basic parts. We don’t reject ideas because they haven’t worked before. We understand “why did certain things work?” and apply it to our situation.
  • Ship It & Iterate. Shipping is the starting line for learning. Ship something, talk to users, get feedback, and iterate. We focus on the inputs, on what we can control, not the outcomes. We take our best bets, and don’t fixate on the finish line.
  • Boldly Honest & Aggressively Considerate. Being boldly honest means we push one another to act from first principles, set and hit goals, and ruthlessly prioritize. Being aggressively considerate means we care about each other as humans to win as a team. We speak up and embrace feedback.
  • Default Yes. We believe that something is possible unless proven otherwise. Hard problems are often solved by people who didn’t know it was impossible.

We’re also inspired by the culture work done at other companies and plan to develop our own playbook here too. One of the concepts that resonate most with us is the importance of stunning colleagues. If you like the sound of our environment and you’re passionate about joining a team like the one we’ve described, we'd love to talk!

Annual Compensation: $90k - $115k USD

Interested in this job?

Application deadline: Open until filled

Logo of Pulley

Pulley

Pulley has helped thousands of companies manage their cap table and equity. Onboard with us today.

See more jobs
Date PostedJune 1st, 2025
Job TypeFull Time
LocationRemote
Salary$90,000 - $115,000
Exciting fully remote opportunity for a Customer Success Manager at Pulley. Offering $90,000 - $115,000 (full time). Explore more remote jobs on FlexHired!

Safe Remote Job Search Tips

Verify Employer Thoroughly

Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.

Never Pay to Get a Job

Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.

Safeguard Your Personal Information

Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.

Scrutinize Communication & Interviews

Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.

Beware of Unrealistic Offers

If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.

Insist on a Formal Contract

Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.

Related Jobs

Full Time
$86,000 - $106,250
Remote
Full Time
$95,900 - $114,900
Remote, USA
Full Time
$85,000 - $120,000
Remote (North America)
Full Time
$73,000 - $130,000
Remote
Full Time
$100,000 - $125,000
Remote

Subscribe Newsletter

Never miss a remote job opportunity. Subscribe to our newsletter today and receive exclusive job alerts, career advice, and industry insights delivered straight to your inbox.