dLocal
Customer Success Manager - LATAM (remote)
Job Summary
The Customer Success Manager role involves building and maintaining strong relationships with customers, acting as a trusted advisor to help them maximize the use of the company's solutions. The position requires excellent communication, analytical thinking, and experience in customer success or project management, preferably in B2B or payments. Candidates should be proactive, self-motivated, and capable of working in a fast-paced environment, with some travel flexibility. The company offers remote work options, professional development, language classes, and other employee benefits to support growth and collaboration.
Required Skills
Benefits
Job Description
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.
If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!
- Collaborating closely with both internal teams and customers to ensure seamless communication and mutual success.
- Acting as the voice of the customer, providing valuable feedback to internal dLocal teams to influence product and process improvements.
- Building and nurturing long-term relationships with key customers, becoming a trusted advisor and strategic partner.
- Working with customers to deeply understand their goals, ambitions, and challenges, and guiding them toward success.
- Identifying customer strategic needs and initiatives to build prioritized project plans, complete with clear milestones and success metrics.
- Analyzing customer health and performance, uncovering trends, identifying risks early, and highlighting opportunities for growth and engagement.
- Contributing to the development of Customer Success methodologies and leading team initiatives to enhance efficiency and impact.
- Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment.
- Fluent in written and verbal English.
- Customer Success experience (B2B preferred).
- Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL.
- Experience in payments - Huge advantage.
- Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
- Ability to travel.
- Team spirit and proactive behavior.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out ourwebpage,Linkedin,Instagram, andYoutube for more about dLocal!
dLocal
Focusing on building out the infrastructure for financial services in Africa, Asia, and Latin America, we're privileged to support the expansion of the most innovative global companies.
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