FlexHired LogoFlexHired
Logo of AuditBoard

AuditBoard

Customer Success Manager (Remote)

Job Summary

The Customer Success Manager at AuditBoard is responsible for maintaining and growing customer relationships within a B2B SaaS environment, focusing on client satisfaction, issue resolution, and product adoption. The role involves conducting training sessions, gathering feedback, and collaborating with internal teams to ensure clients maximize product value. Candidates should have experience in customer success, knowledge of audit or risk management, and strong communication skills. The position offers opportunities for travel within the US and Canada, with remote and hybrid work options available.

Required Skills

Problem Solving
Communication
Relationship Building
Account Management
B2B SaaS
Compliance
Stakeholder Engagement
Product Knowledge
Customer Success
Issue Resolution
Influencing Skills
Training and Education
Customer Feedback
Enterprise SaaS
Audit and Risk Management
GRC Frameworks
Data Load Processes
Configurations
Customer Success Tools

Benefits

Health Insurance
Remote Work
401K with Match
Flexible Vacation
Hybrid Work
Volunteering Time Off
Comprehensive Employee Coverage
Pension with Match
Time Off for Birthday
Team and Company Get-togethers

Job Description

Who We Are

Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated onG2.com and Gartner Peer Insights.

At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Why This Role is Exciting

As a Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients.

Why This Role is Exciting

As aCustomer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients.

Key Responsibilities

  • Account Management:Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.

  • Product Knowledge: Stay abreast of product updates and features, providing customers with insights on leveraging our solutions to meet their unique needs.

  • Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.

  • Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.

  • Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)

  • Retention & Expansion:

    • Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.

    • Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, and providing customers with a comprehensive and integrated solution to meet their needs.

Attributes for a Successful Candidate

  • 3+ years of experiencein Customer Success (CSM), successfully managing complex customer relationships in a B2B SaaS environment.

    • Provenexperience in audit (internal or external), risk management, compliance, or GRC frameworks or tools, with a strong focus on addressing enterprise-level challenges and delivering meaningful customer outcomes (preferred)

    • 1+ years of hands-on experiencewith AuditBoard modules, data load processes, and advanced configurations (preferred).

  • Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.

  • Possess the ability to interface with C-level executives to drive program strategy and ROI

  • Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).

  • Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.

  • Fluent in Spanish (a plus)

  • Willingnessandabilitytotravelwithin the U.S. and Canada as needed.

Our Company Values

  • Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do

  • Win, together: Drive to be the best while supporting each other’s success

  • Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals

  • Personal improvement: Stay eager to share insights, seek feedback, and continuously learn

  • Constant innovation: Challenge the status quo and drive improvements

Perks*

  • Launch a career at one of the fastest-growing SaaS companies in North America!

  • Live your best life (LYBL)! $200/mo for anything that enhances your life

  • Remote and hybrid work options, plus lunch in the Cerritos office

  • Comprehensive employee health coverage (all locations)

  • 401K with match (US) or pension with match (UK)

  • Competitive compensation & bonus program

  • Flexible Vacation (US exempt & CA) or 25 days (UK)

  • Time off for your birthday & volunteering

  • Employee resource groups

  • Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

#LI-Remote

Interested in this job?

Application deadline: Open until filled

Logo of AuditBoard

AuditBoard

AuditBoard is trusted by the Fortune 500 for SOX, internal controls, audit management, compliance, and risk management. Learn more.

See more jobs
Date PostedJune 17th, 2025
Job TypeFull Time
LocationUnited States
Salary$108,000 - $162,000
Exciting remote opportunity (requires residency in United States) for a Customer Success Manager (Remote) at AuditBoard. Offering $108,000 - $162,000 (full time). Explore more remote jobs on FlexHired!

Safe Remote Job Search Tips

Verify Employer Thoroughly

Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.

Never Pay to Get a Job

Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.

Safeguard Your Personal Information

Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.

Scrutinize Communication & Interviews

Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.

Beware of Unrealistic Offers

If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.

Insist on a Formal Contract

Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.

Related Jobs

Full Time
$110,900 - $166,300
United States, Remote
Full Time
$100,000 - $150,000
Remote (United States)
Full Time
$100,000 - $158,700
Remote - United States; San Francisco - Hybrid; Santa Monica - Hybrid
Full Time
$108,000 - $144,000
United States (Remote)
Full Time
$127,200 - $176,000
United States | Remote

Subscribe Newsletter

Never miss a remote job opportunity. Subscribe to our newsletter today and receive exclusive job alerts, career advice, and industry insights delivered straight to your inbox.