Customer Support (Emergency Response)

Work from home and provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence.

• Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism.
• Communicate and provide accurate answers to resolve end-users' questions and concerns.
• Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents.
• Use a respectful and tactful manner to effectively deal with difficult situations.
• Maintain knowledge of systems/applications/products serviced by the contact center.
• Ability to follow strict work instructions and procedures.
• Adapt to continual changes to work instructions and procedures.
• Available for a flexible schedule from 7 AM to 12AM ET, Monday through Sunday. May require some weekend work.
• Attend training as needed.
• Listen to performance feedback and integrate suggestions into your daily tasks.
• Demonstrate a strong attendance record and excellent work ethic.

Qualifications and Skills

• Must be a U.S Citizen
• Effective listening & comprehension skills
• Ability to closely follow instructions
• Outstanding verbal & written communication skills
• Analytical & resourceful problem-solving skills
• Proper telephone etiquette
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in a team setting
• Must be able to pass a Public Trust Background Check

Join our team as a Call Center Representative where your contributions will make a difference!