Upbound
Customer Support Engineer (REMOTE)
Job Summary
The role involves acting as the primary contact for customer inquiries related to Upbound’s products, troubleshooting issues, and providing solutions using internal resources. Candidates should have at least 2 years of experience in technical support or customer service within SaaS or enterprise software, with familiarity in Kubernetes and cloud-native technologies. The position emphasizes strong communication, problem-solving skills, and a customer-centric approach. It offers an engaging startup environment focused on continuous improvement, collaboration, and a positive culture.
Required Skills
Benefits
Job Description
Upbound is the company behind Crossplane, the open source project which started the control plane revolution in the cloud native community. Upbound helps companies rise above the clouds with our Crossplane powered Universal Cloud Platform. With Upbound you get universal real-time visibility into all of your infrastructure environments, the same API centric approach Kubernetes pioneered for managing infrastructure and policies, and self service infrastructure capabilities.
It’s a plus if you have:
- Previous experience with Upbound and/or Crossplane
- Familiarity with unix-like shells and command-line interfaces
- Basic scripting skills (Python, Bash, or similar)
- Startup experience
#LI-REMOTE
While building amazing technology is important, Upbound has an intense commitment to building a great culture. With company values like Be Accountable, Demonstrate Craftsmanship, Champion the Customer, Collaborate Decisively, Care For Our Communities, Act as an Owner and Engage Vulnerability; you'll find yourself in a place where learning, growth, impact, and fun finally intersect. Similar to the open source community we serve, we look to each other to constantly iterate and improve on what we're building and you will be a key contributor in this effort.
We encourage people of all backgrounds, gender identities, ethnicities, ages, or any other descriptors that make you uniquely you, to apply with enthusiasm and confidence. Upbound is a place where you can be 100% comfortable being you.
Upbound
Build a Platform for Innovation with Crossplane: Upbound is the most trusted way to start, run, and scale Crossplane control planes.
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