Customer Support Representative

Our client is seeking a proactive and organizedCustomer Support Representative to assist in managing general communication with their partners through email and Slack. The role involves helping content partners with inquiries related to data transfer processes, ensuring smooth and effective support for clients. This position offers a great opportunity to contribute to building world-class customer support processes in a fast-paced, remote team environment.

Location:
Fully-Remote (Work from Home), 9 AM - 5 PM PST

Role Overview:
The Customer Support Representative will be responsible for assisting content partners with data transfer inquiries, maintaining clear communication, and helping optimize internal processes. The role requires excellent communication skills and a detail-oriented approach to ensure efficient and accurate support.

Key Responsibilities:

• Partner Coordination: Assist content partners with data transfer inquiries, responding to their questions and providing guidance on the process via email and Slack.

• Customer Communication: Respond to partner inquiries and follow up on ongoing issues or requests, ensuring all interactions are resolved promptly.

• Documentation Management: Help maintain accurate records and documentation of partner communications and support interactions for future reference.

• Process Optimization: Contribute to refining internal processes by providing feedback and assisting in workflow improvements based on customer needs.

• General Support Tasks: Provide general support by managing administrative tasks, including organizing files and helping partners with simple requests related to the data transfer process.

What Success Looks Like:

• High Customer Satisfaction: Consistently provide effective and timely support, maintaining a positive relationship with clients.

• Efficiency: Demonstrate the ability to handle multiple partner requests and follow-ups in a timely manner.

• Accuracy: Ensure that all documentation and communication are clear, accurate, and organized for future reference.

• Proactive Problem Solving: Anticipate potential issues and proactively address them, improving internal processes and workflows.

Qualifications:

• Experience: 2+ years of experience in customer support, admin assistance, or a similar role.

• Technical Skills: Familiarity with email and Slack communication; experience with file management is a plus.

• Communication Skills: Excellent written English communication skills, with the ability to provide clear and concise explanations.

• Attention to Detail: Ability to manage tasks effectively and ensure high accuracy in work.

• Team Player: Comfortable working in a collaborative, remote environment and supporting the team with various tasks.

• Tools: Extensive experience with Salesforce and Pylon, utilizing both platforms for CRM management, pipeline tracking, reporting, and cross-functional collaboration. Comfortable navigating complex workflows, automating tasks, and ensuring data accuracy across sales and operations functions.

Opportunity:
This is an exciting opportunity to contribute to the growth of a fast-paced company in a cutting-edge industry. As a Customer Support Representative, you will play a key role in ensuring smooth communication with content partners, shaping the overall customer experience. You’ll have the chance to work with a talented, remote team and grow professionally in a dynamic, tech-driven environment. If you’re looking to develop your skills in customer support while making an impact, we encourage you to apply!

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets