Roadie

Customer Support Specialist

Job Summary

The role involves providing phone, email, and text-based support to customers, partners, and users, ensuring a positive delivery experience. Candidates should have at least one year of customer service experience, strong communication skills, and the ability to troubleshoot issues efficiently. The position requires adaptability to a fast-paced environment and working non-traditional hours including evenings and weekends. The job emphasizes collaboration across departments and the use of internal tools like Salesforce to resolve customer concerns.

Required Skills

Troubleshooting

Problem-Solving

Communication Skills

Customer Service

Adaptability

Collaboration

Technical Support

Active Listening

Use of Salesforce

Benefits

Health Insurance

Paid Time Off

401K

Work from Home Stipend

Student Loan Assistance

Job Description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.

Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Do

Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
Address all customer concerns politely, using active listening skills to understand and confirm the information
Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
Proactively monitor in-progress deliveries and take corrective action when necessary
Manage non-standard delivery situations with professionalism, empathy, and urgency
Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
Collaborate with team members from various Roadie departments to ensure seamless delivery experience

What You Bring

1+ year customer service experience, optimally with a technology or logistics company
Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
Able to quickly and efficiently problem solve and troubleshoot
Comfortable with a fast-paced environment and changing requirements
Ability to receive and implement feedback to continuously improve quality of support provided to customers
Proactive and able to comfortably navigate through uncertainty and ambiguity
Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends
Experience with Salesforce, a plus!

Why Roadie?

Competitive compensation packages
100% covered health insurance premiums for yourself
401k with company match
Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
Generous PTO
Monthly 3-day weekends
Monthly WFH stipend
The technology you need to get the job done

Interested in this job?

Application deadline: Open until filled

Roadie

Roadie is a crowdsourced delivery platform that enables urgent, same-day and local next day delivery of just about anything, anywhere, across the U.S.

See more jobs

Date PostedJuly 8th, 2025

Job TypeFull Time

LocationREMOTE

SalaryCompetitive rates

Exciting fully remote opportunity for a Customer Support Specialist at Roadie. Offering competitive salary (full time). Explore more remote jobs on FlexHired!

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