Customer Support Specialist

About us

AtPareto.AI, we’re on a mission to enable top talent around the world to participate in the development of cutting-edge AI models.

In coming years, AI models will transform how we work and create thousands of new AI training jobs for skilled talent around the world. We’ve joined forces with top AI and crowd researchers at Anthropic, Character.AI, Imbue, Stanford, and University of Pennsylvania to build a fair and ethical platform for AI developers to collaborate with domain experts to train bespoke AI models.

About this role

We're seeking a motivatedCustomer Support Specialist to join our dynamic support team.

You’ll work closely with our Customer Support Manager to provide timely and efficient assistance to our community of AI trainers, helping them succeed on our platform.

You’d be a great fit at Pareto if you

• Value teamwork, respect, and cultural diversity, and excel at cross-functional communication.

• Have a passion for supporting others and problem-solving.

• Are highly proactive, always looking to improve customer experiences and internal processes.

What you’ll do

• Respond promptly to support inquiries from our community, primarily via email and chat.

• Troubleshoot and resolve customer issues, escalating complex cases when necessary.

• Document issues and feedback from trainers to help identify areas for platform improvement.

• Collaborate with team members and managers to streamline support processes.

• Contribute to training resources, FAQs, and other self-help documentation for the community.

• Track and maintain key support metrics, ensuring timely and high-quality service.

What you’ll need

• Fluency in English.

• 2+ years of experience in a customer support or service role, preferably in a remote or global team.

• Adaptability and problem-solving skills with a proactive approach to learning and improvement.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Excellent written, oral, and interpersonal skills.

• Flexible schedule with availability to cover evening or weekend shifts as needed.

• Familiarity with Zendesk or other customer support tools.

Nice to Haves:

• Experience with Discord or similar community platforms.

• Previous experience in data labeling or related fields.

• Experience with Zendesk.

Tools you’ll use:

• Chrome

• Slack

• GoogleApps (and extensions)

• GSuite (GDocs, GSheets, etc.)

• Coda

• Bitwarden

• Loom

• Zendesk

What’s in store for you:

• Competitive salary based on experience and location. 💸

• Fully remote team with the ability to work from anywhere. ✈️

• Opportunity for growth in a fast-paced startup environment. 📈