Clipboard Health
Customer Support Team Lead (Non-US)
Job Summary
The role involves managing a team of agents responsible for handling escalated documentation issues, fraud prevention, and onboarding quality for healthcare professionals. Key responsibilities include overseeing team performance, ensuring quality and compliance, managing queues, and coordinating with other departments. The candidate should have experience in coaching or managing frontline teams, strong organizational skills, and excellent communication abilities. This fully remote position requires working across multiple time zones and supporting continuous process improvements.
Required Skills
Job Description
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
Where? This Role is Open to Non-US Applicants
We operate 24/7 and follow a rotating roster
System Requirements
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection
This is a fully remote position. Team members are expected to maintain overlapping working hours with both EST and PST time zones and must be available for weekend shifts as needed.
Clipboard Health
We connect professionals with open shifts at top facilities. Facilities get the help they need and professionals get the flexibility, freedom, and great rates to live life to the fullest.
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