Deal Desk Manager

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

As a Deal Desk Manager at Abridge, you will be pivotal in optimizing the sales process by managing and coordinating complex customer contracts and sales deals. Acting as the central liaison among sales, finance, and legal teams, you ensure that deals are structured to be compliant, profitable, and strategically aligned with the company's Go-To-Market objectives.

What You’ll Do

• Become the expert in Abridge’s pricing models, products, and contract terms to assist our Commercial teams with deal structure, quoting, and revenue generation.

• Own deal process and operations within our CRM (Salesforce), contract management software (Ironclad), and approvals process

• Manage the deal approval process, ensuring efficient coordination and communication among key stakeholders such as finance, legal, and commercial departments to secure necessary endorsements and approvals.

• Rigorously review deal proposals, pricing strategies, and contract terms to assess risks, opportunities, and compliance with operational standards.

• Identify and implement improvements in the deal desk’s workflows, increasing efficiency and effectiveness.

• Use analytical skills to optimize deal structures and discounting strategy for maximum profitability and alignment with strategic goals.

• Collaborate with sales team members in identifying and mapping organizational structure for our customers to optimize our engagement strategy

• Work closely with sales teams to advise on and refine deal structuring and negotiation tactics, leveraging a deep understanding of market dynamics and common legal constraints.

• Maintain meticulous records of deal terms, approvals, and communications, safeguarding the company’s interests.

• Empower and equip the sales team with the necessary knowledge and tools regarding deal desk processes through targeted training sessions.

• Stay abreast of market trends, regulatory changes, and technological advancements that could impact deal structuring and sales strategies.

What You’ll Bring

• Bachelor’s degree in Business, Finance, Economics, or a related field.

• 4+ years of experience in a deal desk, sales operations, finance, or contracts/paralegal role, preferably in a SaaS/software environment.

• Strong grasp of revenue recognition principles, financial modeling, and contract management.

• Excellent analytical, problem-solving, and decision-making skills.

• Ability to work effectively with cross-functional teams, build strong relationships and communicate persuasively to influence outcomes.

• Proficiency in Salesforce CRM, Ironclad contract management, and other sales automation software.

• Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.

• Ability to work through ambiguity and positively respond to rapid change

• Self-motivated and resourceful, able to work independently with minimal supervision.

We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.

Why Work at Abridge?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.