Clariti Cloud Inc.
Delivery Leader, Solution Delivery & Architecture
Job Summary
This role involves overseeing the architectural design and delivery of Salesforce-based solutions, ensuring they meet business requirements and adhere to best practices. The candidate will manage a team of Delivery Architects, lead strategic initiatives, and collaborate with customers and partners to ensure successful implementations. Extensive experience in Salesforce solution delivery, leadership, stakeholder management, and technical expertise is required. The position emphasizes quality, scalability, security, and a strong focus on customer satisfaction and continuous improvement.
Required Skills
Benefits
Job Description
Join our mission to provide governments with exceptional experiences so they can do the same for their communities!
We empower governments to deliver exceptional citizen experiences.
Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional.
How will you help us make an impact? 👩💻👨💻
Are you passionate about building teams, tools, and processes that unlock value for customers through technical solutions leveraging the Salesforce platform?
Do you have the expertise related to overall solution delivery across the complete software development lifecycle?
Do you have experience delivering products built on Salesforce and defining the implementation best-practices to drive success?
If you answered yes to these questions, and are interested in joining a fast-moving and high-growth organization, keep reading!
The Delivery Architect team within Clariti's Professional Services is tasked with ensuring the customer solutions delivered are architecturally sound, that they follow technical recommendations and best practices, and is the owning team for strategic internal initiatives to drive higher quality of delivery and faster time-to-value for our customers. The Clariti Enterprise solution is a purpose-built product for community development that is built upon the Salesforce platform.
The ideal candidate for this role brings a blend of technical expertise, business acumen, and strategic relationship management skills to best influence the success of the Clariti solution implementation by way of the Delivery Architect team, our System Integrator partners, and the senior leadership teams of our customers.
Reporting to the Chief Customer Officer, The Delivery Leader, Solution Delivery & Architecture is a senior leader within the Clariti Professional Services organization and is responsible for providing effective solution architecture oversight for a team of Clariti Delivery Architect team members. As their manager, you will provide guidance, coaching, and support to influence successful outcomes for all projects within your portfolio.
In addition to people management responsibilities, the individual will be responsible for one or more strategic customer accounts.
In this partially billable role, the Delivery Leader, Solution Delivery & Architecture works closely with customers, the System Integrator partners, and the Clariti Customer Experience Department to ensure the overall success of the implementation of Clariti solutions. This individual is responsible for ensuring that effective architecture services are provided, methodology is followed and is the primary point-person from delivery aligned to the customer executives throughout the services lifecycle. In addition to delivery support, the Delivery Executive, Solution Delivery & Architecture will collaborate with the Services Client Partner and the Customer Success Manager to position additional Clariti Services to support the customer's success.
As a Delivery Leader, Solution Delivery & Architecture at Clariti, you’ll get to :
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Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers.
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Lead Clariti internal strategic initiatives by developing repeatable patterns, tools, and processes plus technical guidance, recommendations, and best practices that enable our Professional Services team to efficiently deliver high quality solutions.
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Oversee the end-to-end architecture and design of Clariti solutions (powered by Salesforce), ensuring they align with business requirements and best practices.
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Ensure scalability, security, and performance in Clariti implementations.
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Provide architectural guidance and technical oversight on multiple projects, identifying potential risks and mitigation strategies.
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Establish and enforce governance frameworks to maintain consistency and quality across all Clariti implementations.
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Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level.
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Manage the overall services relationship between strategic customer, partner, and Clariti during transformations, building credibility and trust from sales support through implementation and post-go-live.
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Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction.
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Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customer delivery to achieve their business outcome.
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Drive a consistent customer project and delivery experience through our Delivery Architect team.
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Assist in pre-sales and business development efforts by providing technical leadership and strategic input.
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Manage project timelines, budgets, and resources efficiently.
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Attract, onboard, and develop top talent to build a high-performing team of Delivery Architects to meet high demands at scale.
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Provide coaching and mentoring for the Clariti project team.
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Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team.
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Drive innovation by staying updated on Salesforce and Clariti advancements, trends, and best practices.
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Foster a culture of continuous improvement and knowledge sharing within the team
What do you bring to the team? 🧠
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Bachelor's or Master’s degree (or equivalent experience) in Computer Science, Information Technology, or a related field.
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10+ years of services delivery experience, including services management experience
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3+ Years of experience in Salesforce architecture and solution delivery, with at least 3+ years in a leadership role.
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Salesforce.com Admin, Advance Admin, and Developer Certifications
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Experience with integration frameworks, APIs, and middleware for connecting Salesforce with enterprise applications.
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Proven track record of leading and delivering complex, enterprise-level Salesforce implementations.
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Excellent coaching, leadership, and team management skills.
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Strong communication and stakeholder management abilities.
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Ability to balance strategic thinking with hands-on execution.
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Experience working in Agile and hybrid-Agile environments with familiarity with DevOps practices.
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Exceptional executive communication and client relationship-building skills.
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Must have experience delivering software in large Enterprise environments (preferably public sector Tier 1 and Tier 2 communities, or private sector Fortune 100)
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Adept in large corporate organizational change management & strategies
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Leadership experience in large transformation programs
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Ability to navigate presales
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Systems Integrator experience
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Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
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Proven ability to build trusted relationships at the client-executive level
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Ability to effectively manage and resolve client escalations
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Ability to travel within Canada and to the US about 30%-40%
Bonus Points 🎉
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Previous domain experience
What’s in it for you?🫵
We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *
💰 The base salary range for this role is expected to be between $165,000-$230,000 CND based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰
If you have questions about compensation as we move through the process, we’re happy to discuss further.
*Benefits depend on employment type (full-time, part-time, contract, etc).
Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation.
Travel- Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.
We're committed to building an inclusive culture where our team members can build relentlessly, learn constantly, have the freedom to communicate courageously and always act with integrity. It’s the diversity of our team that helps us make better decisions, resulting in more reactive solutions and ultimately lead us to stronger paths. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply.
If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to [email protected] and we’ll be happy to support you.
Clariti Cloud Inc.
Permit your way with Clariti’s configurable, easy-to-manage permit software solutions for small, mid-sized, and large governments.
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