Director, Localization

Reporting to the Director of Global Business Operations, Spring Health is looking for a Director of Localization to lead our global translation and quality processes across the organization. In this role, you will be responsible for managing translation and quality vendor relationships, developing and executing our localization strategy across teams and regions, and ensuring a seamless experience for global users. As the owner of Spring Health’s localization program, you will oversee the localization budget, define key quality metrics, drive cross-functional collaboration, and escalate risks to leadership when necessary. Your expertise will ensure our brand, content, and products are effectively adapted for international markets while maintaining quality and compliance. This is a full time position that is fully remote.

What you’ll be doing:

• Own and lead the end-to-end localization process across product, marketing, legal, and other key teams to ensure high-quality, culturally adapted content.
• Develop and implement a comprehensive localization strategy that supports Spring Health’s global expansion efforts.
• Manage translation and quality vendors, ensuring cost-effectiveness, scalability, and adherence to quality standards.
• Establish and monitor localization quality assurance (LQA) processes to maintain linguistic and cultural accuracy.
• Define and track localization KPIs, ensuring efficient workflows, optimized translation memory, and continuous improvement.
• Partner with product managers, designers, marketers, and legal teams to integrate localization into workflows and launch plans.
• Own and manage the localization budget, ensuring strategic allocation of resources and cost optimization.
• Advocate for localization best practices across teams, ensuring accessibility, inclusivity, and regulatory compliance.
• Report progress, insights, and risks to leadership, ensuring transparency and alignment on localization priorities.
• Lead and mentor a high-performing localization team, fostering a culture of collaboration, innovation, and operational excellence.

What success looks like in this role:

• Seamless global experiences: Spring Health’s product, marketing, and legal content are consistently localized to meet the needs of international users.
• Efficient localization workflows: Localization is deeply integrated into business processes, reducing turnaround times and increasing scalability.
• High-quality translations: Localization quality metrics improve, reducing linguistic errors and increasing user satisfaction.
• Cost-effective localization: Vendor relationships are optimized, leading to cost savings while maintaining high standards.
• Cross-functional alignment: Internal teams view localization as a strategic enabler, and processes are aligned across departments.
• Proactive risk management: Localization challenges and risks are identified early and escalated with clear solutions.

What we expect from you:

• 7+ years of experience in localization, translation management, or a related field, with at least 3+ years in a leadership role.
• Strong background in localization strategy, translation quality management, and global content adaptation across domains
• Experience with vendor management, including negotiation, performance evaluation, and cost optimization.
• Expertise with localization tools and technologies, such as Translation Management Systems (TMS) (e.g., Smartling, Transifex, memoQ, SDL Trados, Lokalise) and machine translation (MT) solutions.
• Familiarity with localization quality assurance (LQA) processes, translation memory management, and terminology databases.
• Strong cross-functional collaboration skills, with a track record of working closely with product managers, engineers, marketers, and legal teams.
• Proven ability to manage budgets and optimize translation workflows for efficiency and cost savings.
• Experience working in fast-paced, high-growth, or global organizations, ideally in tech, healthcare, or SaaS industries.
• Knowledge of internationalization (i18n) best practices, including technical constraints in software localization.
• Strong data-driven mindset, with the ability to define and track localization KPIs to measure success and drive improvements.
• Exceptional communication and stakeholder management skills, with the ability to advocate for localization at all levels of the organization.
• Fluency in English required; additional language proficiency is a plus.

The target base salary range for this position is $164,900 - $214,450, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.