Director of Commercial Broking (Remote First)

As we continue to grow, we are looking for a Director of Commercial Broking to elevate our sales and service levels for our clients.

Reporting to the VP of Sales, this position entails overseeing multiple commercial broking teams in sales, service and admin. You will be driving results by coaching other coaches, creating efficiencies to streamline our processes and creating meaningful engagement throughout the team.

Externally you will be responsible for owning key relationships with underwriters and vendors to enhance product offerings for Zensurance clients.

• Lead, coach and develop your leaders to ensure sales targets are met, customer service excellence, retention goals and foster team engagement along with professional development.
• Lead the quality process initiatives in identifying, planning, creating, and implementing quality initiatives, sales audits, and process reengineering.
• Deliver team objectives by managing your leaders through regular 1:1, goal setting; planning, change management initiatives, and tracking and leading the team to achieve performance metrics.
• Assist with prioritization and strategic leadership initiatives to ensure the team meets goals.
• Ensure appropriate resource planning and proactively anticipate the team structural changes needed properly support the volume and team resource requirements.
• Work closely with the VP of Sales to understand company goals, develop initiatives, and lead projects to deliver on goals.
• Design, analyze and review existing processes to identify efficiencies and optimize team productivity.
• Manage and oversee all client and employee escalations to deliver customer satisfaction.
• Deliver internal information sessions to enhance team learning and knowledge sharing across your department and other cross-team departments.
• Develop and maintain meaningful working relationships with internal and external partners at a senior level.
• Other duties as assigned.

• RIBO license required.
• CIP/CRM/CAIB is an asset.
• 10+ years of commercial insurance experience, preferably broking.
• 7+ years of people management experience. Experience managing other managers.
• Excellent technical commercial insurance knowledge.
• Ability to present to both internal and external stakeholders.
• Ability to proactively solve problems in a fast paced environment.
• Display excellent people management and role modelling for performance and organizational behaviour.