Boulevard
Director of Engineering, Cloud & Reliability
Job Summary
This role involves leading the Infrastructure & Security team to ensure the scalability, security, and reliability of Boulevard's cloud-based services. The candidate will bring extensive experience in managing large-scale AWS environments, infrastructure automation, and security best practices. Responsibilities include driving strategic initiatives, improving system performance, and managing costs, while collaborating with various teams across the organization. The position offers comprehensive benefits and a fully remote work setup.
Required Skills
Benefits
Job Description
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
We're hiring a Director of Engineering - Cloud & Reliability to lead our infrastructure transformation and establish industry leading reliability practices. This role will be instrumental in evolving Boulevard's infrastructure into a scalable, reliable, secure, and highly available platform that supports our rapid growth and customer needs across a spectrum of market segments (Small Business, Franchises, Enterprises).
Reporting to the SVP of Engineering, you'll lead a team of infrastructure and reliability engineers while driving the technical strategy for our cloud infrastructure, DevOps practices, and platform capabilities. Your work will directly enable the Engineering & Data teams to deliver APIs, services, customer-facing products and data capabilities at scale by providing robust, self-service infrastructure foundations.
You'll architect and implement modern infrastructure practices including containerization, infrastructure-as-code, advanced CI/CD pipelines, and comprehensive observability systems. This role is perfect for a technical leader who wants to build the infrastructure platform that becomes the backbone of Boulevard's next phase of growth.
Domains of Ownership
- Cloud Infrastructure & Platform - Design, implement, and maintain scalable AWS infrastructure including multi-region deployments, and infrastructure-as-code
- DevOps & CI/CD - Transform deployment pipelines, implement container orchestration, and enable rapid, reliable software delivery
- Observability & Reliability - Implement comprehensive monitoring, alerting, and incident response using DataDog and related tools
- Disaster Recovery & Business Continuity - Establish DR infrastructure, failover systems, and business continuity planning across all Boulevard services
- Infrastructure Automation - Build self-service infrastructure capabilities and advanced automation using Terraform and GitOps practices
- Security & Compliance - Establish comprehensive security practices, manage compliance frameworks (PCI, HIPAA, SOC 2), and implement security-by-design principles
Key Projects & Initiatives
- EKS Migration & Containerization: Lead the migration from current infrastructure to Amazon EKS, implementing container orchestration and services-ready architecture
- Multi-Region DR Implementation: Design and implement hot-hot disaster recovery with automated failover, load balancing, and regular testing procedures
- CI/CD Pipeline Transformation: Modernize deployment pipelines to support faster, more reliable deployments
- Advanced Observability: Enhance comprehensive monitoring, alerting, and incident response using DataDog, enabling proactive issue detection and resolution
- Security Framework: Establish enterprise-grade security practices, compliance frameworks, and automation to support Data team's governance requirements
- Infrastructure-as-Code Evolution: Scale Terraform usage, implement GitOps practices, and create self-service infrastructure capabilities
- Database Scaling: Address current RDS limitations and implement scalable database architecture
What You'll Do Here
- Technical Leadership: Define and execute the long-term infrastructure and security strategy, ensuring scalability, reliability, and security as Boulevard grows
- Team Building: Lead, mentor, and grow a team of infrastructure and reliability engineers, establishing best practices and fostering a culture of operational excellence
- Cross-functional Collaboration: Partner closely with Product, Services and Data Engineering teams to provide the infrastructure foundation for their initiatives
- Architecture & Design: Drive architectural decisions for cloud infrastructure, security systems, and operational practices
- Operational Excellence: Establish monitoring, alerting, and incident response practices that ensure high availability and performance
- Compliance Management: Ensure compliance with industry standards (PCI, HIPAA, SOC 2) and implement security controls
What You'll Need to Thrive
- 10+ years of experience in cloud infrastructure and platform engineering, with 5+ years leading infrastructure teams of 5-15 engineers
- Deep experience with AWS services including EKS, RDS, VPC, IAM, and infrastructure automation using Terraform
- Proven experience migrating applications to Kubernetes/EKS and implementing container-based architectures
- Strong background in security practices, compliance frameworks (PCI, HIPAA, SOC 2), and security automation
- Experience transforming CI/CD pipelines, implementing GitOps practices, and enabling rapid software delivery
- Expertise with monitoring and observability tools (DataDog, Prometheus, Grafana) and implementing comprehensive alerting strategies
- Proven ability to work with Product Engineering, Data Engineering, and Platform Services teams to enable their technical initiatives
How We'll Take Care of You
Your total budgeted cash compensation for this role is between $201,000 and $288,000 USD, depending on your current skills, experience, training, and overall market demands. This range is subject to change, and there is always room for growth and advancement.
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
-
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
-
🏝 Take a break whenever you need with our flexible vacation day policy.
-
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
-
💚 Family planning resources and specialized support programs.
-
🔮 Equity: get ahead on the ground floor and grow with Boulevard.
-
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Boulevard
Boulevard is the first and only Client Experience Platform. Streamline bookings, optimize your schedule, and drive growth with a complete platform built just for you
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.