Angi
Director of Enterprise Client Success
Job Summary
The role of Director of Enterprise Client Success involves leading and managing multiple account management teams focused on enterprise segments to ensure revenue growth and client retention. The candidate will oversee a $175 million book of business, develop operational processes, and collaborate with cross-functional teams to support product initiatives. Key responsibilities include driving partner success, scaling processes, and acting as a senior escalation point. The position requires extensive experience in account management or customer success, leadership skills, and strategic thinking to foster long-term partnerships and operational excellence.
Required Skills
Benefits
Job Description
At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.
Angi at a glance:
- A new homeowner turns to Angi every second
- Our network has 150,000+ skilled pros in 50+ service categories
- 150,000,000+ projects brought to Angi (and counting)
Why join Angi:
Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.
For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.
We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.
Angi is an amazing place to call home. We can’t wait to welcome you.
Director of Enterprise Client Success
Angi is seeking a Director of Enterprise Client Success to join our Enterprise Sales team. This leadership role is responsible for managing and growing a $175M+ corporate book of business while overseeing three high-performing teams: Ads Enterprise, Mid-Market Enterprise, and Corporate Enterprise.
The ideal candidate is a strategic thinker and dynamic operator who thrives in complex environments. They are passionate about driving partner growth, scaling operational excellence, and developing high-performing teams. This person will report to the VP of Enterprise Sales and work cross-functionally with Business Development, Product, Tech, and Finance to ensure seamless execution of initiatives and sustained revenue growth.
The Team
The Enterprise Account Management team owns and operates Angi’s largest and most strategic partnerships. We support thousands of service professionals across the country and are responsible for more than $150M in annual revenue. Our mission is to build long-term, sustainable partnerships that help pros succeed and fuel Angi’s growth. From onboarding to optimization, our teams are committed to delivering results while ensuring an exceptional experience for our partners.
The Role
As the Director of Enterprise Client Success, your role will include:
- Leading a team of managers and senior account executives across three core Enterprise segments
- Owning the revenue strategy for a $175M+ book of business
- Collaborating cross-functionally to roll out new products, refine strategy, and support important transitions
- Building scalable processes and performance standards that drive team productivity and accountability
- Advocating for the voice of the pro while delivering outcomes aligned with Angi’s goals
Responsibilities
- Lead three Enterprise account management teams: Ads, Mid-Market, and Corporate
- Drive consistent revenue growth and retention across the entire Enterprise portfolio
Own the rollout of new products and initiatives - Develop and enforce operational processes that support scalability and efficiency
- Partner with Business Development to drive first-year pro success and reduce churn
- Champion the growth of smaller, emerging accounts while maintaining focus on large partnerships
- Support the success of special projects
- Serve as the senior point of escalation and advocate for both internal stakeholders and strategic partners
- Monitor and report on team performance, identifying opportunities to improve outputs and engagement
Desired Skills
A strong candidate for this role will demonstrate:
- 8+ years of experience in account management, partnerships, or customer success, with at least 3+ years in a leadership role.
- Experience overseeing large, complex books of business with proven revenue growth results.
- Strong people leadership skills with a history of building, mentoring, and scaling high-performing teams.
- Ability to develop strategies that balance partner needs with long-term business goals.
- Strong operational acumen—comfortable building and improving systems and processes at scale.
- Excellent cross-functional collaboration skills; able to communicate effectively with internal and external stakeholders.
- High level of comfort engaging directly with executive-level clients and senior leaders.
- Strategic thinker with a bias for action and results.
- Comfortable in a fast-paced, ever-changing environment.
We value diversity
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. We offer employee recourse groups - Women at Angi, LGBTQ+ at Angi and BIPOC at Angi. These groups have monthly events allowing employees to build relationships in a work from home role.
Compensation & Benefits
- The salary is $120,000 per year
- This position will be eligible for $100,000 in variable pay per year paid out quarterly
- Full medical, dental, vision package to fit your needs
- Flexible vacation policy; work hard and take time when you need it
- Pet discount plans & retirement plan with company match (401K)
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
Angi
A platform connecting homeowners with local service professionals for home improvement, repairs, and maintenance.
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