Cresta
Director of Technical Solutions
Job Summary
The role involves leading a team of Solutions Architects and Customer Engineers to develop and implement technical customer experience solutions. The candidate will define technical architecture, manage stakeholder relationships, and collaborate with sales, product, and engineering teams. Expertise in telephony systems, integrations, and large-scale software implementation is essential. The position emphasizes a customer-focused, consultative approach and offers benefits such as health plans, flexible time off, and remote work support.
Required Skills
Benefits
Job Description
About the role:
As the Director of Technical Solutions, you will lead a talented team of Solutions Architects & Customer Engineers, guiding the technical strategy and execution of our customer experience solutions. This role requires a visionary leader who can align technical capabilities with customer needs while fostering collaboration across sales, product, and engineering teams.
Responsibilities:
- Leadership: Manage and mentor a team of Solutions Architects, providing guidance on best practices in solutions architecture and customer engagement
- Strategic Oversight: Define and drive the technical architecture blueprint for pre-sales and post-sales processes, ensuring seamless integration of Cresta’s capabilities with enterprise systems
- Stakeholder Management: Serve as the primary point of contact for technical discussions with key stakeholders, including clients and internal teams, ensuring alignment on project goals and outcomes
- Sales Collaboration: Partner closely with Sales to develop effective land-and-expand strategies, leveraging your understanding of Customer Experience (CX) and telephony ecosystems
- Technical Expertise: Maintain authoritative knowledge of Cresta’s platform integrations, telephony systems, and customer experience technologies
- Technical Leadership: Collaborate with Product & Engineering for ongoing tooling enhancements
- Customer Focus: Drive a consultative approach to problem-solving, fostering strong relationships with clients and understanding their unique challenges and requirements
- Professional Services Acumen: Establish and improve system for staffing, scoping and project utilization
Qualifications We Value:
- Proven experience in a leadership role within solutions architecture or a related field, ideally with a focus on customer experience technologies
- Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9)
- Strong understanding of integration options, APIs, iPaaS, and UI integrations
- Extensive experience with large-scale enterprise software implementations and solutions architecture
- Exceptional organizational skills with the ability to manage complex projects involving multiple stakeholders and timelines
- Excellent communication and interpersonal skills, capable of building strong relationships with both technical and non-technical stakeholders
- Willingness to travel (when needed up to 10%) and engage with clients across EST and PST time zones
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Monthly Gym & Phone allowance
- Work from home office stipend to help you succeed in a remote environment.
- Lunches and dinners included for in-office employees via Grubhub
Compensation:
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Cresta
Cresta was founded with the goal of using AI to help people learn high-value skills and in doing so, make business radically more productive. Cresta’s team of world-renowned AI thought leaders, industry experts, and top-tier investors lean on experience from scaling companies like Google, Facebook, and Open AI on our march towards helping professionals become experts on day one.
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