One Pass Solutions, Inc. believes that fitness should be accessible, flexible, and tailored to fit your lifestyle. We provide an all-in-one membership that gives you unlimited access to thousands of gyms, fitness studios, online workouts, and even grocery delivery – all through a single monthly subscription.

With One Pass, you can work out on your own terms. Whether you prefer hitting the gym, participating in live online fitness classes, or exploring on-demand workouts at home, we’ve got you covered. Our large network includes popular gym partners like Anytime Fitness, Crunch, LA Fitness, Orangetheory Fitness, and many others, allowing you to choose how and where you get active.

In addition to fitness, we help you fuel your health journey by offering convenient grocery delivery right to your door, so you can easily access nutritious food and stay on track with your wellness goals.

One Pass Solutions, Inc. was founded in 2017 by Optum, a subsidiary of UnitedHealth Group. In early 2025, One Pass Solutions, Inc. spun off and is now operating as a separate entity.

One Pass Solutions, Inc. has two products,One Pass andOne Pass Select, which is offered through insurance partners and employers.

The Role

The Director/Senior Manager of Quality, Process and Audit will help optimize our operational processes, enhance quality, and ensure compliance. You will focus on improving the checkout and ongoing validation and attestation process, identifying gaps across product, marketing, client and member communications, and managing legal and operational risks. This is a critical role in supporting the scale of our business and maintaining operational excellence across the organization.

Key Responsibilities

• Strengthen language in existing and future network contracts related to compliance, quality and accountability.

• Build and manage an effective gym and feature provider audit process to ensure that all partners meet the company’s quality standards and contractual requirements.

• Develop and implement an MFN audit process to ensure partners remain compliant with the terms of the agreement.

• Develop and implement strategies to enhance operational quality while reducing costs, focusing on automation and process optimization.

• Lead the development and execution of a flawless launch and checkout process for network gyms and feature providers, ensuring seamless onboarding and a superior experience.

• Identity and address process gaps between product deliverables, marketing initiatives, client communications, and member interactions.

• Proactively identify operational, legal, and process-related risks, developing strategies and controls to mitigate these risks.

• Continuously evaluate and improve quality control measure to ensure the best possible outcomes for members and clients.

• Ensure that operational processes support the scaling of the business while maintaining high standards of service and quality.

About You

• 8-12+ years of experience in quality management, process optimization, or audit within a subscription-based business.

• Bachelor’s degree in business, operations, quality management, or a related field. MBA or advanced degree is desired.

• Understanding of fitness, wellness, or healthcare industries.

• Proven ability to develop and implement audit processes, particularly in relation to gym quality and contractual obligations, including MFN audits.

• Proven experience in managing issue resolution, implementing process automation, and driving cost reductions while maintaining high-quality standards.

• Strong analytical skills with the ability to assess risks, identify gaps, and implement solutions.

• Solid understanding of legal and compliance issues related to operational processes and contracts.

• Excellent communication and interpersonal skills with the ability to collaborate effectively across teams and levels of the organization.

One Pass Solutions, Inc. commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. You may view all of One Pass Solutions, Inc.’srecruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.