FlexHired LogoFlexHired
Logo of Monzo

Monzo

Employee Relations Specialist

Job Summary

The role involves providing advice and managing employee relations issues to ensure fair and consistent handling in line with company policies and legislation. The successful candidate will develop and communicate workplace policies, analyze people data, and deliver relevant training to managers. They should have experience managing complex ER cases, a solid understanding of employment law, and strong stakeholder relationships. The position supports a flexible, remote work environment with added benefits aimed at employee development and well-being.

Required Skills

Problem Solving
Data Analysis
Stakeholder Management
Employment Law
Conflict Resolution
Employee Relations
Case Management
Legal Support
Training Delivery
People Policies
Legislation Compliance

Benefits

Learning Budget
Flexible Working Hours
Share Options
Remote Work Support
Hardware Provision

Job Description

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨


📍Remote | 💰 £34,000 - £55,000 + Benefits | Hear from the team ✨

⭐Our People team

The Employee Relations Advisor (referred to as People Advisor internally), works in partnership with others in the People collective to create positive working relationships between Monzo and its people. They support managers to ensure they are skilled to manage various employee relations (ER) issues in their teams, in line with Monzo’s People Policies, applying consistency and fairness throughout.

🔑You’ll play a key role by...

  • Provide timely advice to managers to help them resolve ER issues fairly and consistently, in line with Monzo’s People policies and agreed service levels;
  • Ensure all formal ER cases are logged and managed accurately in the case management system;
  • Develop, communicate and implement Monzo-wide People policies and procedures, and ensure existing policies are fit for purpose and comply with all relevant legislation;
  • Proactively analyse and use People data to highlight trends and make suggestions to improve engagement and reduce risk;
  • Design, deliver and facilitate relevant ER training to managers;
  • Provide note-taking support in formal ER cases, where required;
  • Stay up-to-date with legislation changes and industry trends and make recommendations for change where required;
  • Support other tasks, projects or initiatives in the People collective, where required.

🤩We’d love to hear from you if…

  • You have experience in managing a high volume caseload of varied and complex ER cases , including sickness absence, disciplinary, grievance, performance and appeals.
  • You have a detailed understanding of employment law and ER best practice;
  • You’re confident managing conflict and giving advice that others may disagree with;
  • You’re able to build strong, trusting relationships with multiple stakeholders at various levels of seniority;
  • You’re highly organised, able to multitask, and comfortable working with changing priorities;
  • You’re passionate about providing empathetic, kind people experiences even in the toughest of circumstances;
  • You love problem solving and getting to the root of problems in a fair, consistent, and timely manner;
  • You have experience of providing support with tribunal claims and/or early conciliation, working closely with Legal to resolve claims in a timely manner;

It would also be great, but not essential, if you:

  • Have experience working in a fast-paced FinTech or Financial Services business;
  • Have experience in navigating employee relations across multiple jurisdictions, particularly in the EU and US
  • Are CIPD qualified;
  • Have experience with Google Suite and Slack

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰£34,000 - £55,000 ➕ share options.

📍This role can be based remotely anywhere in the UK, or our London or Cardiff office

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

  1. Application questions
  2. Recruiter call
  3. Role specific and Values interview

This process should take around 3-4 weeks, your schedule is really important to us, so we promise to be as flexible as possible!

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [email protected]. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-REMOTE #LI-DR


Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Interested in this job?

Application deadline: Open until filled

Logo of Monzo

Monzo

Organise, save & invest with a free UK current account, joint account or business account. Make your money more Monzo.

See more jobs
Date PostedAugust 1st, 2025
Job TypeFull Time
LocationCardiff, London or Remote (UK)
SalaryCompetitive rates
Exciting remote opportunity (requires residency in United Kingdom) for a Employee Relations Specialist at Monzo. Offering competitive salary (full time). Explore more remote jobs on FlexHired!

Safe Remote Job Search Tips

Verify Employer Thoroughly

Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.

Never Pay to Get a Job

Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.

Safeguard Your Personal Information

Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.

Scrutinize Communication & Interviews

Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.

Beware of Unrealistic Offers

If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.

Insist on a Formal Contract

Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.

Related Jobs

Full Time
Cardiff, London or Remote (UK)
Full Time
Cardiff, London or Remote (UK)

Subscribe Newsletter

Never miss a remote job opportunity. Subscribe to our newsletter today and receive exclusive job alerts, career advice, and industry insights delivered straight to your inbox.