Customer.io
Engineering Manager, Workflows
Job Summary
The role involves leading a team of engineers in a SaaS environment, focusing on delivering customer value through end-to-end project ownership. The candidate should have a strong technical background, experience managing teams, and the ability to navigate ambiguity to drive execution. Responsibilities include fostering collaboration, making confident technical decisions, and championing AI tools to enhance development speed. The position emphasizes impact, leadership, and creating an inclusive and high-performing team culture.
Required Skills
Benefits
Job Description
About Customer.io
Over 7,500 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.
We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.
We’re looking for a thoughtful, driven Engineering Manager who can lead our Worfklows team to ship ambitious work and grow through it - while helping us raise the bar on what great engineering leadership looks like. You’ll coach engineers, drive clarity in ambiguous situations, and ensure the team follows through on big goals.
What We Value
Ownership
You follow through on commitments and create clarity when things are murky. You’re motivated by impact - not just intention - and you hold yourself and others accountable to getting the work done.
Leaders who drive impact
You inspire and empower your team to deliver meaningful value to customers. You prioritize collaboration and growth, creating an environment where high-impact results thrive.
A healthy skepticism for “the way things are done”
You bring rigor and creativity. Best practices matter - but never more than forward motion
What You’ll Do
- Lead your team to deliver real customer value by owning projects end to end
- Foster a culture of knowledge sharing and collaboration to help everyone grow
- Make confident decisions in ambiguous situations and drive work forward
- Partner with other departments to align engineering efforts with customer success
- Champion AI tools to help the team prototype faster and ship smarter
- Advocate for the customer perspective in technical decision-making and prioritize solutions that solve real user needs
- Drive impact through others by delegating thoughtfully, coaching intentionally, and creating the conditions for your team to lead work forward.
What we're looking for
- 3+ years experience managing engineers at a SaaS company
- A track record of driving execution in complex or fast-moving environments
- Comfort navigating ambiguity and helping teams find focus
- A strong technical background - you can hold your own in architecture conversations and design reviews
- Experience building high-performing, inclusive, and collaborative teams
Compensation & Benefits
We believe in transparency. Starting salary for this role is $152,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions. Just a clear, human process designed to help both of us make an informed decision.
- Application - We review everyone with care. Tell us why you're interested.
- Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
- Behavioral & Leadership Interviews (60 mins + 45 mins) - Meet with the hiring manager and a people partner to explore your leadership style, management philosophy, and approach to supporting high-performing teams.
- Technical Interview (60 mins) - A collaborative system design conversation focused on scaling challenges.
- Take-Home Assignment - Submit a short retrospective on a project you’ve led as an Engineering Manager.
- Retrospective Review Call (60 mins) - We’ll use your written submission as the foundation for a deeper conversation.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Join us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.
Customer.io
Explore Customer.io, the data-driven platform for personalized customer journeys across all channels, fueled by first-party data.
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