Cresta
Enterprise Solutions Engineer, East
Job Summary
The Enterprise Solutions Engineer at Cresta partners with account executives to showcase the company's AI-powered contact center solutions to potential clients. They conduct technical demos, manage validation exercises, and help develop business cases, translating customer use cases into technical solutions. The role involves understanding client requirements, demonstrating product value, and supporting the sales cycle through technical insights and presentations. Candidates should have experience in customer-facing technical roles, expertise in Conversational AI and CCaaS platforms, and strong problem-solving and communication skills.
Required Skills
Benefits
Job Description
About the role:
Responsibilities:
- Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
- Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing
- Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
- Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
- Drive adoption during proof of values by training individual managers and users on the Cresta solution
- Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
- Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
- Run ROI workshops to translate our solution into a financial business case proposal
- Provide feedback to product management about the successes and failures in the field
Qualifications We Value:
- 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles
- Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
- Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
- Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
- Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
- Fast learner with a passion for new technology and a talent for simplifying complexity for customers
- Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
- You embody our core Operating Principles
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
Base Salary Range: $160,000 – $200,000k + variable & Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Cresta
Cresta was founded with the goal of using AI to help people learn high-value skills and in doing so, make business radically more productive. Cresta’s team of world-renowned AI thought leaders, industry experts, and top-tier investors lean on experience from scaling companies like Google, Facebook, and Open AI on our march towards helping professionals become experts on day one.
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