Executive Business Partner

See yourself at Twilio

Join the team as our next Executive Business Partner on Twilio’s people team.

About the job

This position is needed to provide proactive calendar support, juggling multiple deliverables with competing deadlines and taking effective action without knowing the full picture. You will partner with executives to drive execution on team initiatives in support of business priorities. You will serve as a point person for both your executives direct reports and the administrative business partners in your organization.

Responsibilities

In this role, you’ll:

• Manage complex travel on behalf of your executives, prepare expenses, organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management.
• Partner with your execs to understand their priorities in order to effectively address meeting requests and manage complex calendars, stack rank meeting requests and redirect as needed, work independently and make decisions on behalf of your executive.
• Act as a point person for your executives’ direct reports, building strong relationships across their team to progress your executives’ priorities and address difficult situations as needed.
• Draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives. This could include drafting communications and doing team survey analysis.
• Manage meeting topics and agendas, coordinate presenters, and manage time during meetings
• Drive accountability with team project deliverables, updating project trackers and ensuring milestones and actions are completed.
• Identify opportunities to streamline processes, optimizing for efficiency and positive experience.
• Lead end-to-end planning and execution of executive offsites and strategic team gatherings, including budgeting, venue sourcing, agenda creation, and stakeholder coordination.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years’ experience supporting executives in a fast-paced environment within the High Tech industry with the ability to make good decisions in a fast-paced environment with changing priorities.
• Superior attention to detail and high level of integrity and discretion in handling confidential information; strong verbal and written communication skills along with excellent organizational skills.
• Demonstrated ability to build cross-functional relationships, partner closely with leaders, and keep multiple teams and projects on track in parallel.
• Plan and facilitate virtual, in person, or hybrid leadership summits and team-building events
• Experience with contract management, procurement processes and general business workflows
• Proficiency with common administrative tools (i.e. Zoom, G-Suite, etc.) and some experience with using AI for productivity gains.

Desired:

• Internal communications experience - drafting emails, program updates, etc.
• Bachelor’s Degree/Diploma Business/Sales/Communications desirable but not mandatory
• Experience planning and preparing for business operating cadences such as Quarterly Business Reviews or Long Range Planning meetings.

Location

This role will be remote based in Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia, Alberta, or Ontario: $81,000.00 - $101,200.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.