Kasa
Guest Experience Billing Specialist International
Job Summary
The Guest Billing Specialist at Kasa is responsible for ensuring reservation accuracy, resolving guest billing inquiries, and performing audits to maintain financial accuracy. The role involves contacting guests via various communication channels, working closely with different teams to resolve payment issues, and supporting billing processes for long-term stays and new property transitions. Candidates should have at least one year of administrative, audit, billing, or hospitality experience, along with skills in Microsoft Excel and Stripe. The position emphasizes attention to detail, proactive problem-solving, teamwork, and the opportunity to contribute to guest satisfaction and financial reporting improvements.
Required Skills
Benefits
Job Description
About Kasa
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.
This role is fully remote, we set a location because some job boards require it.
Anticipated Schedule: 5:30am - 2:00pm pacific standard time
The Role
Kasa is searching for a remote Guest Billing Specialist to join our Guest Experience team, reporting to the Senior Manager of Guest Communications. As a Guest Billing Specialist, you will help build Kasa's global brand by ensuring reservation accuracy, resolving guest billing inquiries, and performing recurring audits to maximize guest satisfaction and financial reporting accuracy. You will have an opportunity to see firsthand how we take care of our guests and also have insights into the revenue side of the business.
Individuals with at least one year of administrative, audit, billing, or hospitality experience are encouraged to apply.
About the Team
This role is in our Guest Experience department, but will work very closely with departments across Kasa. We have team members located all over the US and the world. Our team is full of people with diverse backgrounds and we work hard to maintain a positive environment within the department. Everyone joined Kasa because they are passionate about travel and hospitality and they stay because of our great culture.
Day in the life of a Kasa Guest Billing Specialist
As a Guest Billing Specialist, your typical day will include performing billing audits and adjusting reservation data to ensure financial accuracy. You will regularly contact guests by email, phone, text, SMS to resolve billing issues and payment inquiries based on these findings.
You will work closely with the Communications, Reservations, and Portfolio teams to ensure the accuracy of reservation reporting and to deliver expedient resolutions for payment. You will often need to work cross-collaboratively to process payments for unique reservation circumstances and long-term stays.
Some key duties of this role will be to help ensure that all billing-related transitions and activities are completed for new building transitions, support resolutions with our distribution partners, and manage the processing of long term stay payment plans.
Experience
- At least one year of experience in an administrative, night / sales audit, AR or billing
- Skills: Proficient in Microsoft Excel and/or Stripe; accounting background preferred but not required
- Excellent attention to detail and strong time-management skills; this role involves multiple ongoing processes that require superior attention to detail
- You're highly motivated and able to maintain efficiency while working independently
- You're proactive by nature and can act decisively when needed
- You’re a team player who is committed to uplifting your coworkers and the company
Plus if...
- You've worked in the hospitality industry at some point in your career
- You've worked for small and large enterprise companies
In one year, you will succeed at Kasa by having:
- Taken ownership of daily audit and billing resolution processes
- Helped create new billing processes and improve reservation financial accuracy
- Contributed to high guest satisfaction scores related to billing support
- Collaborated with Communications, Reservations, and Portfolio teams to eliminate reservation billing errors and improve financial reporting accuracy
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Who We Are
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!
Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.
Kasa
Kasa offers professionally-managed apart-hotel rooms and hotel rooms at sensible prices. Book your Kasa online today.
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