Inovalon
Head of Business Performance
Job Summary
The Head of Business Performance is responsible for establishing and maintaining KPI frameworks, dashboards, and operational reporting to support organizational goals. They will lead planning, forecasting, and scenario analysis to guide decision-making and operational excellence. The role involves providing strategic insights to executive leadership, managing cross-functional review processes, and ensuring compliance with policies. The position requires extensive experience in business operations, data analysis, financial modeling, and leadership within complex organizations.
Required Skills
Job Description
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
The Head of Business Performance will be responsible for performance measurement, business planning, KPI development, and operational excellence for the enterprise. This leader will partner with the company leadership to drive insights, improve decision-making, and ensure the business operates against clear goals and measurable outcomes.
Key Responsibilities:
Business Performance & KPI Management
- Design and maintain the enterprise KPI framework, aligned to strategic goals and operational priorities.
- Develop and maintain executive dashboards and scorecards for real-time performance tracking.
- Identify performance gaps and recommend corrective actions to ensure delivery against plan.
Business Planning & Forecasting
- Lead annual and quarterly business planning processes in partnership with GMs, Finance, and functional leads.
- Support financial forecasting, variance analysis, and scenario modeling to inform investment and resource allocation decisions.
- Partner with Finance to ensure consistency between operational metrics and financial targets.
Operational Cadence
- Own the Quarterly Business Review (QBR) process.
- Standardize business review processes and formats across all business lines for consistency and comparability.
- Coordinate cross-functional input for COO-level updates, board materials, and strategic reviews.
Strategic Insight & Decision Support
- Provide data-driven insights to the COO and executive team to inform strategic and operational decisions.
- Serve as the performance “control tower” — integrating data from multiple sources to create a holistic view of the business.
- Anticipate trends, risks, and opportunities, and provide scenario plans for rapid response.
Other Responsibilities
- Maintain compliance with Inovalon’s policies, procedures, and mission statement.
- Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
- Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.
Qualifications:
- 20+ years in business operations, strategy, finance, or performance management.
- Proven success designing and implementing KPI frameworks, dashboards, and operational reporting for complex organizations.
- Strong financial acumen with experience in forecasting, budgeting, and scenario modeling.
- Exceptional analytical skills with expertise in data visualization tools (e.g., Power BI, Tableau).
- Experience driving structured operating rhythms (e.g., QBRs, strategic planning cycles).
- Outstanding communication and storytelling skills — able to distill complex data into clear, actionable insights.
- Strong cross-functional leadership skills; able to partner effectively with senior executives and operational teams.
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link
Inovalon
A technology company providing data-driven solutions for healthcare organizations to improve patient outcomes and operational efficiency.
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