Head of Data & Analytics

Hi, I’m Maria, a Recruiter at Customer.io. My team is on the hunt for a visionary, AI-first Head of Data & Analytics to lead and elevate our Business Intelligence function as we scale. This is a critical leadership role where you'll drive strategy, build a high-performing team, and help shape the future of decision-making at Customer.io. You’ll be a trusted partner to executives across Product, Engineering, Marketing, Sales, and Customer Success—helping us be an AI-first organization and turn data into a strategic advantage.

What You’ll Do

Strategic Leadership

• Champion the adoption of AI/ML-powered analytics to deliver predictive and real-time insights.
• Define and drive a modern data and analytics strategy aligned to company priorities.
• Establish a robust governance framework for KPI and performance measurement.
• Drive strategic planning by leveraging data to identify risks, opportunities, and areas for growth.

Team & Culture Building

• Lead and mentor a high-performing, scalable Data team.
• Shape the future of the team—ensuring the right structure, skills, and growth opportunities.
• Foster a culture of AI-first curiosity, decisiveness, collaboration, and continuous improvement.

Cross-Functional Partnership

• Serve as a proactive business partner to leaders across departments.
• Collaborate closely with Finance, EPD (Engineering, Product, Design), GTM, and Customer Success teams to embed analytics in key decisions.
• Translate complex analyses into clear, compelling data stories that drive alignment and action.

Operational Excellence & Innovation

• Own and evolve our modern analytics stack (including but not limited to: Snowflake, dbt, Sigma (or Looker/Tableau) — with a focus on integrating AI-enabled capabilities, and expanding into best-in-class tools that support machine learning and predictive analytics.
• Ensure high standards in data governance, quality, and accessibility.
• Lead experimentation, hypothesis testing, and insight delivery to support product and marketing innovation.

Who You Are

• 15+ years of experience in data analytics, business intelligence, or data strategy, ideally in high-growth B2B SaaS.
• 8+ years of experience leading and scaling teams—both strategically and tactically.
• Strong business acumen, able to translate complex data framework into business actions.
• Fluent in using AI/ML tools to drive measurable business outcomes.
• Strong understanding of modern data architecture, including AI / ML tools, ELT pipelines, modeling (dbt), and cloud data warehouses (Snowflake).
• A leader who thrives in ambiguity, excels at cross-functional collaboration, and gets energy from making an impact.
• Able to communicate with clarity and influence—adapting from executive strategy to hands-on problem-solving.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,800 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $230,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 30 to 45-minute video call with the Hiring Manager
3. 45-minute video calls with two potential team members
4. Take Home Assignment
5. Assignment Review Call with Hiring Manager

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].