Implementation Project Manager

Title:Project Manager, Implementation and Project Management

Reporting to: Sr. Director, Implementation and Project Management

Location/Travel: This is a remote / work-from-home position with travel potential up to 15%.

Opportunity:

Get Well is looking for a strategic, action-oriented, and results-driven Project Manager for the Get Well suite of software solutions. As a member of the project management team (which is a part of our larger Technical Operations and Professional Services organization), you will be responsible for driving the implementation of Get Well solutions at healthcare delivery systems and clinics. You will serve as a cross-functional leader and will manage internal and client teams, while driving the resolution of common issues that surface during software implementation, upgrade, and enhancement processes that impact timeline, budget, and scope. A key success factor will be your ability to build and maintain strong internal working relationships across multiple teams outside of Professional Services, including Sales, Client Services, and Product Management.

*Application Deadline for internal Get Well applicants is Thursday, June 12th

Responsibilities:

• Achieve go-live target dates for every project
• Manage software implementation projects throughout the project life cycle, delivering against a contractual SOW
• Drive client onboarding process and work with Sales and Client Services to ensure hand-offs are seamless to the client
• Align expectations with internal and external stakeholders and team members to ensure a shared vision of ‘Go-Live’
• Deliver a client-kickoff meeting that instills confidence in what was purchased and our ability to deliver rapid value
• Create and maintain robust project milestone-based project plans
• Adhere to the internal implementation of best practices, methodologies, tools, and guidelines
• Schedule project-resources appropriately while maintaining strong internal and external communication to the client at an appropriate cadence
• Track project performance with respect to timeline, scope, and budget
• Drive client adherence to agreed-upon timelines, scope, and actions while building a strong client relationship
• Develop and maintain a deep understanding of the dynamic Get Well solutions including functionality, constraints, best practices, and product roadmaps

Requirements:

• Ability to travel up to 15% (most work is performed remotely but some client travel may be required)
• 3+ years of enterprise SaaS and/or on-premise software project management experience
• 2+ years of client facing experience
• Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues
• Great verbal and written communication skills
• Demonstrated track record of delivering exceptional client service
• Outstanding presentation and delivery skills, with an ability to inform, influence, and impact all levels of management
• Understands the client journey and guides the customer along the path to greater product adoption, client/patient satisfaction and outcomes, client workflow integration, and ultimately the continued success of Get Well to service the client’s need
• Clear ability to multitask and handle complex matters with no supervision and with excellent follow up
• Ability to Identify and match the skills of project team members with the implementation requirements and tasks, including subcontractors if required, and verify that team members know and understand their assignments
• Communicate project goals to those outside the project and engage management or leadership in other units as needed to ensure customer success
• Demonstrated bias for action and decisiveness; comfortable with some level of ambiguity
• Ability to quickly grasp and distinctly explain technological concepts to non-technological people

About Get Well:

Now part of theSAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovatorSAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well’s award-winning solutions were recognized again in 2024 byKLAS Research andAVIA Marketplace. Learn more atGet Welland follow-us onLinkedIn and Twitter.

When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $85,000 - $105,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.

Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.