Nextech
Implementation Specialist - (Remote - US)
Job Summary
The Implementation Specialist is responsible for executing implementation activities across Nextech’s suite of healthcare technology solutions, including client training, issue resolution, and post-go-live optimization. The role requires delivering both remote and in-person training, analyzing workflows, and collaborating with internal teams to ensure successful software deployment. Candidates should have a background in healthcare IT, excellent communication skills, and experience in software implementation within medical settings. The position offers opportunities for professional growth with a comprehensive benefits package, including bonuses, insurance, and flexible time off.
Required Skills
Benefits
Job Description
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact[email protected].
Job Summary
The Implementation Specialist is responsible for conducting implementation activity including executing on the standard implementation methodology across Nextech’s suite of solutions. This includes but is not limited to remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
- Client Training:
- Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
- Complete practice assessments and workflow analysis guided by industry best practices.
- Instruct clinical and non-clinical staff on the proper use of software applications.
- Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
- Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
- Perform additional responsibilities as assigned based on business needs.
- Issue Resolution and Optimization:
- Investigate and resolve client issues during implementation and go-live.
- Identify opportunities for workflow improvement and optimization post-go-live.
- Collaboration:
- Partner with internal teams to ensure successful implementation and alignment with client needs.
- Communicate effectively with clients and team members to ensure alignment and satisfaction.
- Bachelor’s degree in a related field.
- 3-5 years of experience in the Healthcare IT industry, specifically software implementation.
- Proven ability to build strong relationships and influence behavior.
- Excellent verbal and written communication skills.
- Strong interpersonal, time management, and organizational abilities.
- Demonstrated creative problem-solving skills.
- Knowledge of or experience in one of Nextech’s core medical specialties.
- Familiarity with medical clinic workflows.
- Understanding of HIPAA and PHI regulations.
- Background in insurance billing.
- Work Environment:
- Primarily a remote position working at a laptop and computer monitor and/or on the phone
- 5% long-distance or air travel may be required
- Generousannual bonus opportunity
- 401(k) withEmployer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays + 1 floating holiday
- Volunteer Time Off
- Insurance: Choice ofMedical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Wellness Program including discounts on medical premiums
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
Nextech
Nextech offers EHR, Practice Management, Patient Engagement and Revenue Management that enables productivity and profitability for specialty practices.
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