Inside Sales Represntative

Our client is a healthcare-focused Managed Service Provider (MSP) that delivers IT support and infrastructure services to medical practices, clinics, and healthcare groups across the U.S. As a trusted partner in the healthcare space, they ensure their clients remain secure, HIPAA-compliant, and technologically up to date. They're now looking to scale their outreach efforts to educate clients on critical IT upgrades—starting with Microsoft’s upcoming end-of-life for Windows operating systems.

Location:
Fully-Remote (Work from Home), 9 AM - 5 PM EST

Role Overview:
ThisInside Sales Representative will play a pivotal role in educating existing healthcare clients on the upcoming Windows end-of-life and the importance of system upgrades for HIPAA compliance. This is a non-selling role focused on informing and initiating conversations, ensuring clients are aware of the risks and pathways to compliance. Successful calls are handed off to the account management team for follow-up and implementation.

Key Responsibilities:

• Conduct outbound calls to existing healthcare clients to inform them about the Windows end-of-life timeline and implications for HIPAA compliance.

• Clearly and professionally communicate technical concepts (e.g., software support, system vulnerabilities) in a non-technical, approachable way.

• Log all client interactions and maintain detailed records in the CRM system.

• Coordinate closely with the internal account management team to pass along engaged and interested clients.

• Leave well-structured voicemails and follow up via email when appropriate.

• Work from a provided script/talk track and adapt messaging based on conversation flow and client understanding.

• Help support mass outreach efforts—working through a call list of over 1,000 clients in a timely manner.

Must Have:

• 2–4 years of experience in inside sales, appointment setting, customer outreach, or related roles.

• Strong communication skills with the ability to clearly explain technical concepts to non-technical audiences.

• Experience with B2B outreach or account-based selling—especially in industries with complex compliance needs (bonus if healthcare).

• Comfortable working with aCRM and logging detailed call notes.

• Proficient English (both spoken and written), with excellent grammar, tone, and phone etiquette.

• Highly self-motivated, organized, and able to manage high call volumes efficiently.

Nice to Have:

• Familiarity with Microsoft Windows 10/11 and the concept of software end-of-life cycles.

• Prior experience working with or selling into healthcare organizations.

• Understanding of HIPAA compliance, MSP business models, or IT infrastructure in a healthcare context.

What Success Looks Like:

• Making meaningful contact with a large percentage of the client base.

• Successfully educating clients about the urgency and importance of upgrading their systems.

• Creating warm hand-offs to the internal sales/account teams for next steps.

If you’re an articulate communicator with inside sales experience and a passion for helping clients stay ahead of the curve, we’d love to hear from you.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets