Salsify
IT Administrator
Job Summary
The role involves supporting and managing IT infrastructure, primarily focusing on Mac systems and SaaS solutions such as Okta, Google Workspace, Atlassian tools, Slack, and Zoom. The IT Administrator will provide technical support, manage user onboarding and offboarding, and ensure smooth operation of office equipment and network systems. Candidates should have at least 2 years of experience in IT administration, with skills in troubleshooting, automation, and effective communication. The position fosters a collaborative environment and offers a hybrid work arrangement in Lisbon, Portugal.
Required Skills
Benefits
Job Description
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
About the Opportunity:
We are seeking a talented IT Administrator to join our IT team in Lisbon, Portugal. You'll be a key part of our global team, working closely with our other IT Administrator dedicated to primarily supporting the Portugal region, and additional support globally, while also collaborating with colleagues around the world. Together, you will play a vital role in supporting our employees and ensuring the smooth operation of our IT infrastructure. This position offers a hybrid work arrangement, combining the flexibility of remote work with the benefits of in-office collaboration.
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and our mission is empowerment. Our hiring process involves recognizing all facets of motivation, drive, success, and passion. If you have an interest in this role or any other, please do not hesitate to apply.
How You’ll make an Impact:
- Administer critical SaaS solutions, such as Okta, Google Workspace, Atlassian Confluence, Atlassian Jira, Atlassian Jira Service Management, Slack, and Zoom, to ensure smooth integration and functionality.
- Manage and support Mac systems using Jamf Pro, ensuring they operate efficiently and effectively.
- Provide exceptional technical support to employees, addressing their service requests promptly and resolving IT issues they may encounter.
- Maintain in-office equipment, including Zoom Rooms and Meraki network infrastructure, to ensure optimal performance and reliability.
- Manage the IT aspects of employee onboarding and offboarding, including account creation, equipment provisioning and collection, and access control, to ensure a seamless transition for new and departing employees.
- Proactively identify and resolve potential issues in the IT infrastructure to prevent disruptions and maintain a stable and secure environment.
- Contribute to the development of knowledge base articles and how-to guides to empower employees with self-service resources and reduce the need for direct IT support.
- Identify opportunities for automation to streamline processes and improve efficiency, leveraging APIs and other cutting edge tools.
- Provide on-site technical support for events in and around the Lisbon office, ensuring that technology runs smoothly and contributes to the success of these events.
You’ll Enjoy This Role if You Have:
- 2+ years of experience in IT administration, with a focus on managing and supporting Mac fleets.
- Experience with an MDM solution like Jamf Pro, Kandji, InTune, JumpCloud, or similar.
- Experience with SaaS solutions such as Okta, Google Workspace, Zoom, Atlassian Confluence/Jira/Jira Service Management.
- Comfort with core IT principles and a passion for troubleshooting technical issues.
- A solid foundation in IT and a willingness to learn and expand your knowledge.
- Enjoyment in tackling technical challenges and finding creative solutions.
- A people-person attitude and a passion for helping others with their tech needs.
- Clear and effective communication skills, enabling you to interact with both technical and non-technical individuals.
- A collaborative spirit and the ability to thrive in a team environment.
- Curiosity about technology and a desire to continuously learn and adapt to new advancements.
- Fluency in English
#LI-IA1 #LI-Remote
- We pay market rates, which are competitive and equitable
- We pay based on performance and proficiency, not tenure
- We adjust proactively; when the market moves, we do too
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent '[email protected]' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
As part of the hiring process, we may be conducting reference checks with your provided contacts.
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].
Salsify
Drive sales growth and deliver winning shopping experiences with Salsify PXM, the product experience management platform for modern commerce.
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