IT Service Desk Technician

IT Service Desk Technician

We’re looking for a highly motivated IT Service Desk Technician ready to make an immediate impact. This role is vital for providing exceptional technical support, both in-office and remotely, ensuring our team can operate efficiently and effectively.

This role is ONSITE and based in New York, so candidates must be located in the area.

Your Mission:

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

• Incident and Request Fulfillment: Manage tickets according to target SLAs and KPIs, ensuring the best possible service for our business partners while maximizing uptime on systems.
• Technical Support and Consultation: Act as a trusted advisor to our internal business partners, providing technical support for laptops, printers, conference rooms, office networks, and applications.
• User and Asset Management: Assist with onboarding and off-boarding of users, leading new hire classes, and ensuring on-time delivery of hardware and access.
• Collaboration & Business Tools: Be the go-to resource for questions on key systems such as Google, Zoom, Slack, and more.
• Documentation: Ensure Engine’s Knowledge Base is current and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides.

What You’ll Bring to Engine:

We’re looking for someone who’s ready to make an impact and grow alongside us:

• Experience: 2-3 years of experience in technical support within an enterprise setting. Extensive knowledge of macOS and Windows operating systems, Google Workspace, Okta, and Slack platforms. Proven ability to use JIRA Service Management effectively.
• Service Oriented: Relentlessly focused on providing exceptional support, empowering colleagues through technology, and building strong partnerships to drive shared success.
• Highly Analytical: You have a knack for troubleshooting and analyzing problems. You're also highly organized, meticulously detailed, and an excellent written and verbal communicator.
• Tech Stack Extra Credit: Bonus points if you have experience in Okta, Jamf/Intune, and Meraki networking.
• Mindset: You’re ready to roll up your sleeves, collaborate, and deliver results that matter.

A Note on Cross-Functional Collaboration:

While your primary focus will be on IT support, you'll also contribute to creating an exceptional overall workplace experience. This means that a small part of your day-to-day may involve collaborating with our Workplace Experience team on efforts such as:

• Oversee the day-to-day operations of our office space, including maintenance, cleaning, and vendor relationships.
• Act as a primary resource for employee inquiries related to the new workplace and facility resources.
• Manage inventory and ordering of office supplies, kitchen essentials, and any other resources to keep the office running smoothly.

Applications for this role will be accepted through 12/17/2025 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.