Manager, Accounts Receivable Accounting (M3)

See yourself at Twilio

Join the team as Twilio’s next Manager, Accounts Receivable Accounting

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

As the Accounting Manager for Accounts Receivable you will be very hands-on to ensure A/R is accurate and reconciled across multiple subledgers (in multiple systems) to the general ledger. This is an accounting focused role for all things A/R - including ensuring there is a proper process for Allowance for Doubtful Accounts, bridging the revenue implications when an account is identified as a collections risk, supporting proper account write-off treatment, etc. It is important for this role to maintain in-depth knowledge of all cash application and accounts receivable transactional processes, however these functions will be performed by another team and so will require close alignment and collaboration. You will be responsible for continuous process improvements within the department to gain month-end close efficiencies and to ensure accuracy and completeness. As the manager, you will also be responsible for the day to day management of the team and to ensure aligned and supported collaboration between this function and the cash application, collections, and billing operations teams.

Responsibilities

In this role, you’ll:

• Manage and continuously develop the AR team, with an emphasis on enhancing accuracy and efficiency, and in building a deep knowledge of business processes
• Interface with key partners across internal departments and subsidiaries to ensure AR is accurate and reconciled between the general ledger and multiple subledgers.
• Provide accounting mentorship, support, and training for teams responsible for cash application, collections, and billing operations.
• Review month-end entries and reconciliations, as well as monthly management reporting
• Model strong intellectual curiosity, especially in cross-functional collaboration to analyze and interpret DSO and write-of trends within business lines to provide financial insights to continuously drive performance for all things A/R
• Maintain policy for the Allowance for Doubtful Accounts estimate, considering a periodic refresh as circumstances warrant.
• Drive continuous improvement of efficiency and effectiveness by identifying, developing and implementing enhancements to processes and systems.
• Interact extensively across all functional teams within Twilio and assist as queries arise.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A bachelor’s degree or equivalent, preferably in accounting or finance related fields and a minimum of 8+ years’ of relevant accounting experience with increasing scope, including strong US GAAP and accounting process knowledge and 3+ years supervisory experience
• A diligent self-starter, with intense curiosity, and a proven ability to take initiative and be proactive in addressing complex issues. You have the ability to cut through the noise to identify the core components of a problem, and then drive toward an outcome that optimizes the impact.
• Experience with multi-entity, multi-currency set ups within Oracle
• In-depth working knowledge of month-end close processes, operational accounts receivable procedures, and significant experience and knowledge of accounting reconciliations
• Excellent verbal and written communication skills to effectively present to team and management.
• Ability to efficiently and effectively prioritize the teams work while working on multiple projects.
• Aptitude for continuous improvement and process redesign. You always are asking if something can be done more efficiently.
• Advanced spreadsheet skills - large datasets do not intimidate you. Instead you look for ways to create simplicity and automation.
• Working hours: 1:00 PM IST to 10:00 PM IST

Desired:

• Experience working with very large customer base
• Experience working on implementation of new systems.
• Experience with Zuora

Location

This role will be remote, based in India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana)