Manager, Customer Success

The Role:

Carrot is looking for a Customer Success Manager to lead a team of Mid-Market Business (MM) CSM III's focused on building strategy and delight our customers. This role will lead and maintain a high-performing team that supports new and existing Carrot customers aligned with the MM segment that works strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering. Growing existing accounts through renewal and off-cycle expansion will be a key component of this role.

The Team:

The MM team will consist of 2 teams, each led by one manager and consisting of up to 8 CSM III's per team. The team serves as the main point of contact for our customers and works with all of Carrot to deliver a best-in-class customer experience

Minimum Qualifications:

• Bachelor’s degree
• 5-7 years+ of professional experience leading a team, working closely with external customers and partners in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role
• 3+ years of professional experience in healthcare and/or benefits
• You have successfully managed a team, complex projects-from coordinating with cross-functional teams to setting and meeting deadlines, you excel at juggling various moving parts of multiple simultaneous projects to deliver exceptional results
• You are highly organized and detail-oriented
• You are a clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations
• You are persistent - you don’t give up after the first or second setback, instead, you continue to innovate and collaborate to keep things moving forward
• You are a self-starter - you set your own goals and act on them, seizing opportunities as they present themselves
• You have a passion for delighting customers and improving their members’ overall Carrot experience
• You are looking to be part of a team of mature, effective, hard-working, fun, and bright people
• Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team

Preferred Qualifications:

• Master’s Degree
• CRM experience (ie. Catalyst, Salesforce)
• Experience with data and reporting tools such as Domo

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $120,000.00 - $140,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: [email protected]