Evolve

Manager, Regional Optimization

Job Description

At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.

Why this role

As a manager for the Performance Management/Regional Optimization team you will be responsible for the growth and development of a team of Performance Advisors. The team has the primary focus of providing consultation to Evolve Homeowners through a 5-star consultative customer service approach.. You will have a range of responsibilities including coaching, operational decision making, and project management, all while maintaining and improving the efficiency of the Performance team. You will also be required to foster and develop the Performance team's future leadership potential, which includes the mentorship and management of Team Leads

What you’ll do

Build, develop, and retain a team of Performance Advisors that focus on overall performance and communication of Evolve’s listings
Measure team and individual performance using various agreed upon metrics visible in internal reporting tools
Coach and assist team members in setting and achieving individual career development goals
Identify new ideas and develop process improvements directly related to the Performance team goals in conjunction with other members of the Performance Leadership Team
Coach team members on utilizing data analysis to effectively communicate Evolve’s pricing and performance strategies to owners
Collaborate with leaders throughout the company and specifically with the Principal, Performance to develop and improve on strategies and best practices as it relates to owner-controlled opportunities
Assist with performance related customer escalation
Assist with developing goals to push the team to the next level while also aligning with company OKRs

What makes you a great fit

At least 2 years of experience at Evolve or 5+ years of hospitality industry equivalent analyzing performance and pricing
1+ year of coaching and leadership experience required
Salesforce or other CRM experience a plus
Oriented toward exceeding goals
Ability to think strategically and work efficiently without sacrificing quality and thoroughness
Highly organized with a strong ability to prioritize and delegate tasks when necessary
Ability to embrace change in a fluid, high-growth environment
Experience with deescalating sensitive issues or problems
Ability to analyze and leverage data in order to drive performance
Excellent interpersonal skills
Natural people leader utilizing relationship, coaching, and retention tools
Customer service mindset and ability to foster strong relationships with diverse groups

Compensation

For this role our salary range is $87,000 to $100,000, depending on relevant experience

Location

All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.

California Applicant Privacy Policy | Evolve

How we reward Evolvers

We’re intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they’re more than perks—they’re investments in our customer-obsessed, high-performing team.

We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it’s helping you take care of your health, plan for the future, or celebrate life’s milestones, our offerings are designed to support you every step of the way.

Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
Health & Wellness: Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance.
Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.
Connection: Employee Resource Groups celebrating our diverse communities at Evolve.

How we work together

With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.

Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.

EEO

At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.

If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.