Wellth
Member Enrollment Specialist
Job Summary
The Member Enrollment Specialist role involves being the first point of contact for prospective members, primarily via phone, to introduce the Wellth program, assist with app enrollment, and gather feedback. The position requires strong communication skills, empathy, and the ability to handle high volumes of outbound calls while guiding users through mobile technology. Candidates should have excellent interpersonal skills, organizational abilities, and familiarity with Android and iOS devices. The role offers opportunities for growth within a mission-driven company focused on improving health outcomes for underserved populations.
Required Skills
Benefits
Job Description
Visit us at www.wellthapp.com for more information.
JOB DESCRIPTION
As a Member Enrollment Specialist, you will be the first point of contact to our prospective members, with the task of contacting them via phone to introduce and explain the Wellth program and assist them with enrollment by showing them how to download and use our app. You will also work with the rest of the Member Operations team to conduct feedback outreaches to better help members’ voices be heard.
Our ideal candidate has a passion for healthcare and a desire for personal growth, and a motivated individual will have the opportunity to grow within the company as it expands.
JOB LOCATION
This is a remote position (United States)
JOB HOURS
- Full-time: 40 hours weekly
- Scheduling ranges from Monday - Saturday, between the hours of 6 AM - 8 PM PST
- Initial base pay: up to $18/hr, plus monthly bonus
REQUIRED SKILLS
- Excellent interpersonal skills
- Ability to quickly build rapport with prospective members over the phone
- Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the Wellth program
- Positive attitude and empathy for patient needs
- Strong organizational skills and the ability to efficiently make a high volume of outbound calls on a daily basis
- Attention to detail and ability to follow proper processes and procedures with care
- Ability to simplify information and communicate effectively, verbal + written
- High School Diploma or GED
- Knowledge of Android and iOS mobile technology; capable of guiding less tech savvy individuals through app download and usage
- Bilingual nice to have - English and Spanish
OTHER JOB REQUIREMENTS
We are looking to hire someone who is self-motivated and goal-oriented with a high degree of professionalism. You will be the face of our company to these patients, and we want you to represent the company at all times. As a representative, you will be expected to provide a high level of service when introducing the Wellth program and helping patients enroll. You must have a clear and professional speaking voice/telephone manner with the ability to be friendly, courteous, and helpful. This role requires patience as we work with a population struggling with chronic diseases who are oftentimes intimidated by technology. Patients are not always familiar with Wellth and require directed guidance to download the app and learn to use it. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field.
BENEFITS
Benefits for Full-Time employees include Health, Dental, and Vision Insurances, 401(k) and FSA accounts, Life Insurance, PTO and Paid Holidays.
Wellth is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Wellth
Improve quality scores, reduce high cost utilization, address health equity, and improve member satisfaction by using the right incentive at the right time to create life-changing healthy habits through Wellth.
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