Businessolver
Member Services Advocate II
Job Summary
This full-time remote role involves supporting clients through inbound and outbound chats related to employee benefit enrollment. The candidate should have at least 3 years of benefit administration experience, strong communication skills, and be comfortable with technology. Responsibilities include handling escalated cases, ensuring compliance, and mentoring new hires. The role emphasizes customer service, problem-solving, and system proficiency to assist members effectively.
Required Skills
Benefits
Job Description
Right Pay. Right Company. Right at Home!
100% Remote - Work & Train from Your Home
We are seeking a full-time Member Advocate II to support our clients by answering chats regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.
The Role:
- Answer a broad range of inbound Member chats
- Respond accurately and thoroughly to hat inquiries and document chat detail accordingly
- Process DV and Forms requests, as needed
- Handle escalated chats and calls, as needed
- Complete Outbound callbacks
- Serve as shadowee/mentor for new hires
- Must be a resourceful and creative problem solver who can work with members of the team to find solutions
- Ensure compliance in all areas of processing, completing all transactions timely and accurately
- Take accountability for entire process from receipt of work to resolution
- Work Full-Time hours and availability to work closing shift (until 6:30pm CT)
What You Need to Make the Cut:
- 3+ years’ experience with overall benefit administration required
- 12+ months (at least one AE in the Member Advocate role)
- Strong customer-centric mindset
- Must be comfortable with technology – we are a technology company!
- Competitive, team player who strives for excellence
- Strong business writing acumen and communication skills
- Strong interpersonal skills to find success in every opportunity
- Must have 6 months of blue/green metrics in an existing MA II role
Ideal Candidates:
- Excel with Retiree, MCA, COBRA/Direct Bill and Condolence contact handling
- Have Technical proficiency and ability to assist others with system troubleshooting
- Are a role model for phone etiquette and communication skills
The pay range for this position is $16.50 to $22.50 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).
Businessolver
Benefits Administration technology that transforms the total healthcare experience into a year-round, personalized benefits journey.
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